Funds on hold

JMoore1008
New Community Member
I have funds on hold. It’s for something that I sold someone. The package is at the post office in their hometown, but they are on vacation and asked the post office to hold it. I can get my money if I can show that it has been delivered. I should not have to wait for my money because someone is on vacation. Is there anything that I can do?
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@JMoore1008 

 

With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. As they can validate the tracking information online, once it is delivered they can release the funds. As you won't have a tracking number that shows this 'yet' then Paypal would be unable to release these funds any sooner than the 21 days.

If you mark the transaction as processed then the buyer may have the option on their account to mark the transaction as delivery/satisfied. If the buyer confirms this by clicking on the "Confirm Receipt" button, the funds may be released to you sooner. This is not always guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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