Funds Held

leemurphy
Contributor
Contributor

I have shipped and the item has been delivered. Tracking info has been added and the item has been delivered by USPS. What do I need to do to release funds now?

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@leemurphy 

 

There's been recent reports lately of these tracking info provided transactions not being released so not just you; you can contact customer service to request a manual confirmation of delivery and release funds or ask buyer to confirm release (option may not be available for some countries):

 

 1. Log on to PayPal account.

 2. Click Activity at the top of the page.

 3. Find and click the payment transaction.

 4. Click Confirm Receipt.

 5. Click Yes to confirm that you received the order.

 

To contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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leemurphy
Contributor
Contributor

Well I am not the buyer I am the seller. I do not have those options. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@leemurphy 

 

You didn't read @sharpiemarker  reply properly, he is perfectly aware you are the seller hence the advice correctly given.


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Kudos / Solution appreciated.
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