Established seller on PayPal but funds are still on hold

[marielly]

I registered for a PayPal personal account (as advised by my employer) this May. I was able to automatically receive my pay until late July when PayPal started putting a hold on my incoming funds because I have yet to meet criteria to be an established seller. What I did was update the Order Status (checked No Shipping Information Required or something like that) and tell our account manager to confirm the transaction. Usually after she confirms the transaction, the funds would be released. However, this time, PayPal has emailed me that I am now an established seller and the account manager has confirmed the transaction, but my funds are still on hold! The problem is THIS IS NOT A SHIPPING TRANSACTION! I am paid for my services as an editor. I am not a seller and I am not selling anything; I am an employee working for an overseas employer. I understand the security reason behind the hold but this is causing me and my employer a lot of inconvenience. How I wish my employer had other payment channels but of course, I seem to be the only one having this issue in the company. This is frustrating.

[sharpiemarker]

Look at it this way, you are selling your editing services and getting paid for it. Unless you are receiving money from family or friends, you are getting paid for service otherwise. You have to persevere and keep getting the account manager to confirm the transaction. PayPal will eventually review your account and release you from this hold regiment once they are satisfied you meet the criteria for release.

[marielly]

Okay, I understand the selling-my-service part. But my employer has already confirmed the transaction this morning and it's still on hold (it's evening now in this side of the world). Usually the money gets released right after my employer confirms the transaction. It's only now my pay got held AFTER the transaction was completed/confirmed by my employer.

[sharpiemarker · Accepted solution]

---

@marielly wrote:
Okay, I understand the selling-my-service part. But my employer has already confirmed the transaction this morning and it's still on hold (it's evening now in this side of the world). Usually the money gets released right after my employer confirms the transaction. It's only now my pay got held AFTER the transaction was completed/confirmed by employer.

---

So your employer marked the transaction as service processed or item received ? Next time have the employer send the money but requiring no shipping by selecting "No Address Needed" when they select Paying For Item Or Service and clicking the mailing addresses dropdown menu so all they do is confirm the Service is processed or received.

If the payment is sent with an indicated shipping address, it may cause delay or further holds.

[marielly]

Thanks! Will suggest this to our account manager.

[janext24]

Like how can we continue to sell if our CAPITAL is always being held?????????

[kernowlass]

@janext24 

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297