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I'm having the same exact problem. I have $250 tied up in this debacle. An answer would be greatly appreciated.
I checked a few other threads on this forum and found several instances of this problem. Here's an actual reply from an administrator:
"It sounds like Green Dot was unable to verify your name, address, dob or SSN."
Wow! Problem solved!
GreenDot's website isn't much help either:
The information you provided was submitted to national databases for confirmation of your identity. However, the information could not be confirmed."
It would be nice if we could get some kind of further information about why our information is not able to be verified.
I am having this same problem. I contacted Green Dot MoneyPak and they just replied with a copy and pasted response. I don't know why it says that it can't verify my information. I believe that I know where I live and when I was born. Get this fixed PayPal!!!!!!
I'm seeing something about a $250 yearly limit, but that only applies to un-verified account, right? My account is verified so that shouldn't be a problem.
I would NOT recomend it to anyone if they value their privacy. I will never use this moneypack greendot BS! ... Too intrusive, MY SS??!!! NO WAY.. NEVER AGAIN!!! COme on, for heavens sake.. Enough is enough...
I have a MoneyPak that I am trying to add to my account. I enter the information it asks but it can not find my address. It finds the same street and number but a different town and zip code. Most other businesses can find my street address but they seem to be having a problem. What do I do?
We were unable to verify the information you provided. As a result, you may only fund up to $0 on any of your PayPal accounts when using a MoneyPak. You now have the options to:
Same thing happened to me, the moneypak help line and paypal help line keep circling me around. Idk what the "bleep" is going on between these two companies. Can paypal help us?
I have a MoneyPak card I bought from a Walmart store and added $755. I want to transfer this money to my PayPal to make a payment with Bill Me Later. I'm having trouble adding the funds because of the $250 spending limit. When I try adding the funds to PayPal I get this message:
"We were unable to verify the information you provided. As a result, you may only fund up to $250 on any of your PayPal accounts when using a MoneyPak. You now have the options to:
I tried verifying my information before with a previous MoneyPak but I think it failed to verify, but less than a week ago I provided proof of my SSN and a Photo ID to PayPal and my account was verified.
Is there anyway to try and verify my information again?
I would hate to have to request a refund by check. Another option I was thinking about is to buy a Walmart prepaid visa card and add the funds to there from my MoneyPak and then adding the funds to PayPal from the Walmart prepaid card. Not sure if this would work.
Welcome to the community.
It sounds like Green Dot was unable to verify your name, address, dob or SSN.
Here's what I found on the MoneyPak website:
Once your information has been verified, you can add up to $4,000 a month.
We verify your information with a national database. This is not a credit check.
The information you provided was submitted to national databases for confirmation of your identity. However, the information could not be confirmed.
I recommend trying again later or you may want to contact Green Dot to inquire about the issue or find other options.
I hope this helps!