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PayPal_Frank · ‎May-25-2018

Hi PayPal Community! Starting this week we have released new features to help you manage your personal information in the community. The entire PayPal team is committed to the privacy and security of our customers. We are happy to provide additional controls to our community users to help them understand what data is stored about them in the community. As a reminder, we do not permit the posting of personal information in community posts. Please see our Community Rules & Guidelines for more information. If you see a community post containing personal information, please report that to the moderator team using the "Report Inappropriate Content" option located in the little three dots menu on each post. Personal Information The option to view the personal information stored about you in the community is now available. Click here to view this in your Community preferences This page enables all community users to see all the personal information stored about them in the community. A text file containing all the information can also be downloaded. From the same page, each user can also download a copy of all their community posts. Close Community Account If you wish to ensure that all of your personal information has been deleted from the Community, there is now a Close Community Account option. Please note this option is permanent and once your community account is closed, you would not be able to reopen it. Click here to view the Close Account page Community Users with Closed PayPal Accounts PayPal Community accounts are separate from standard PayPal accounts. But an open PayPal account is required to login to the community. As the community can only be accessed by people with an open PayPal account, there may be situations where you have closed your PayPal account but would still like to use one of the new features mentioned above. In these situations, please contact PayPal Customer Support for assistance. Please provide them with the email address on file in the closed PayPal account that is linked to your community account for reference as well as your username in the Community. Reminders regarding community email notifications All community users can manage the email notifications they would like to receive from their Community Notification preferences. Additionally, any system generated emails sent by the community will also contain a link to update your email notifications or unsubscribe from all email notifications. It is not required to log in to unsubscribe from all email notifications. Common community email notifications include: Notifications of new posts on topics, labels or boards you have subscribed to. Manage your subscriptions here Notifications when someone in the community @mentions you in a post. Notifications when you receive a new role or badge in the community. Thanks for your participation in the PayPal Community! :D Thanks, Frank

PayPal_Frank · ‎Apr-24-2018

Hi everyone, Thank you for your patience! We're in the process of making the changes to the forum today. Please bear with us if there are any hiccups.

PayPal_Frank · ‎Apr-24-2018

Hi everyone, Thank you for your patience! We're in the process of making the changes to the forum today. Please bear with us if there are any hiccups.

PayPal_Frank · ‎Apr-17-2018

Thanks for the feedback @kernowlass @Brandon-P. :) The main goal here is to simplify the structure while promoting the Community Forum as an option for more customers globally. Right now we're focusing on making sure we have one place for customers to interact with each other where they are using the same product that's offered globally. For example the basic functionality of sending someone money is not significantly different between countries. We believe there are more things in common with our products between countries than there are differences. But we'll still have the option to create dedicated areas of the new English community for specific countries in the future if we identify a need for that based on post volumes. :D Encouraging community users to share their country and account types is definitely part of this new strategy and we'll be asking advisors and contributors to help support this by encouraging other members to share if they have not done so. We're also looking into making the country more visible when users have chosen to share that information. That should help with being able to quickly identify topics you may want to assist with. For advisors that already move between the various communities today, they will no longer need to do this and can stay in one community. We're also adding labels so that advisors can quickly identify topics they may be most interested in helping. For example: managing fraud or avoiding scams. Always happy to hear your thoughts on this as this is a big change and we'll work through any pain points. Our hope is that you'll also feel that helping users in other countries is very rewarding too. :) Thanks, Frank

PayPal_Frank · ‎Sep-07-2017

Consider choosing a solution from PayPal's wide range of partners. Partner solutions come with PayPal built in, so it's easier for you to start accepting payments. Need a partner? Choose one from our Partner Directory In this article: eCommerce System Integration Guides Things to consider when you choose an eCommerce solution Resources eCommerce System Integration Guides Integrating PayPal into osCommerce Learn how to set up your osCommerce shopping cart (version 2.3.3) by integrating PayPal without writing a single line of code. Integrating PayPal Express Checkout with Magento Integrating PayPal on your online store is easy with Magento (version 1.7.02 – 1.8.0.0). Learn how it’s done without writing a single line of code. Integrating PayPal Express Checkout with Shopify Learn how to integrate PayPal on your Shopify store. Integrating PayPal Standard with ZenCart Learn how to set up PayPal within ZenCart payment modules. Things to consider when you choose an eCommerce solution Whether you're looking for a do-it-yourself hosted solution or are building a custom site, an eCommerce solution can help you grow your online business. Learn about the factors you should consider and find a PayPal partner solution for your needs. General questions to consider when choosing an e-commerce solution include: Is it hosted or self-hosted? Will you do it yourself or work with a developer. Does it come with PayPal integration? Is it available on the platforms do you want to sell on? How big is your inventory, and how much do you plan on selling? What countries do you want to sell to? Is the solution available in those countries? How much does the solution cost? How much technical support does the solution offer? What security features does the solution offer? How are the solution's online reviews? Can you use your own domain name? Features to look out for in a hosted eCommerce solution: Selling on multiple channels and platforms, such as Facebook or blogs. Mobile optimisation. Search engine optimisation. Cross selling, up selling and recommendations. Discount codes, newsletter subscriptions and other marketing tools. Inventory management. If you're building a custom eCommerce site, look out for more advanced features such as: Support for localisation and multiple languages. Real-time shipping calculations. Order fulfilment. Ratings, reviews, "likes" and other social features. Personalisation and segmentation tools. Custom landing pages for campaigns and promotions. Customer service support. Extensions to add more functionality. Resources Integrating PayPal into osCommerce Integrating PayPal Express Checkout with Magento Integrating PayPal Express Checkout with Shopify Integrating PayPal Standard with ZenCart If you're working with a developer, the following resources might be useful to them: Visit the Developer Portal for guides, APIs and support. Get technical support from Merchant Technical Services. Visit the PayPal Demo Portal to experience the solutions, learn best practices, and get code.

PayPal_Frank · ‎Sep-07-2017

Learn how to integrate PayPal with your osCommerce shopping cartIn this article: Configuring PayPal How to get your API credentials? How does it work? Step 1: Log in to your osCommerce Admin page, click on the Modules section located on the left navigation panel and select Payment. Step 2: Click PayPal Express Checkout. If you can’t find this option, click on "+Install Module" button on top right corner. Look for PayPal Express Checkoutand click Install Module again to complete the installation procedure. Step 3: Click Edit on the top right to change the settings. Step 4: Configure the following: Enable PayPal Express Checkout: Set to True. Email Address: Enter your PayPal Email address. API Username/ Password/ Signature: Enter your PayPal API username, password, and signature. Getting your API credentials Gateway Server: Set to Live. Transaction Method: Set as appropriate. Click Save How to get your API credentials? Log into your account and click Profile. A dialog box opens up , click on Profile and settings to go to the profile page. Click on My selling tools and then the Update link adjacent to API access. Click on View API Signature Click on Agree and submit to agree to the API License Agreement Click on show links to copy your API username and password How does it work? On checkout your customers will be asked to login or enter their payment information. Once the payment is complete, they’ll be redirected back to your site. If your customers don’t have a PayPal account, they can always check out as guests.

PayPal_Frank · ‎Sep-07-2017

Learn how to integrate PayPal with Magento In this article: Configuring PayPal How does it work? Step 1: Click System on the top menu bar, followed by Configuration. Step 2: Scroll down the left navigation panel, and select Payment Methods under Sales. Step 3: Select the Merchant Country (the country associated with your PayPal account), and click Configure next to PayPal Express Checkout. Step 4: In the Required PayPal Settings section under Express Checkout: Enter the Email Address that is associated with your PayPal merchant account API Authentication Methods: choose API signature Click on the orange button labeled Get Credentials from PayPal Enter API Username / Password / Signature Sandbox Mode: NO API Uses Proxy: NO Enable this Solution: YES Under Basic Settings - PayPal Express Checkout: Enter a Title for this payment action Payment Action: Sale Shortcut on Shopping Cart: YES Shortcut on Product View: NO Under Advanced Settings – PayPal Express Checkout: Payment Applicable From: All Allowed Countries Debug Mode: NO Enable SSL Verification: YES Transfer Cart Line Items: YES Transfer Shipping Options: NO Shortcut Button Flavor: Dynamic Enable PayPal Guest Checkout: YES Require Customer’s Billings Address: NO Billing Agreement Signup: AUTO Step 5: Click Save Config on the top right corner to complete the integration. You can always fine-tune the configurations at any time. How does it work? On checkout your customers will be asked to login or enter their payment information. Once the payment is complete, they’ll be redirected back to your site. If your customers don’t have a PayPal account, they can always check out as guests.

PayPal_Frank · ‎Sep-07-2017

Learn how to integrate PayPal on your Shopify store. In this article: Configuring PayPal How does it work? Step 1: Once logged into your Shopify dashboard, click Settings from the left menu. Step 2: Click on Payments. Step 3: In the PayPal section, select PayPal Express Checkout from the drop-down menu. Step 4: Click Activate Step 5: You’ll redirected to a PayPal page. Log in with your email address and password. Step 6: Click Grant Permission Step 7: You’ll be redirected to Shopify Admin tool. Click Save and you’re all set. How does it work? On checkout your customers will be asked to login or enter their payment information. Once the payment is complete, they’ll be redirected back to your site. If your customers don’t have a PayPal account, they can always check out as guests.

PayPal_Frank · ‎Sep-07-2017

Learn how to set up PayPal within ZenCart payment modules. In this article: Installing PayPal Step 1: Log into your ZenCart Admin page and select Modules. Next, click on Payment Step 2: From the Payment Modules listing, select PayPal Payments Standard module, and click the Install button that will appear on the right. Step 3: Enable PayPal Module: Set to True Business ID: Enter your PayPal email address. PDT Token (Payment Data Transfer): obtained from your PayPal account profile here. Detailed Line Items in Cart: Set to Yes Do not change the default URL for Mode for PayPal web services Click onto Update

PayPal_Frank · ‎Aug-31-2017

Moved:

Moved to Merchant Technical Support Community

PayPal_Frank · ‎Aug-11-2017

Hi Tycho, Thanks for taking the time to write this feedback. I'm passing this along to the appropriate team within PayPal. Ignoring period characters (and +) in emails is not technically part of the email standards so the concern would be if a company needs to start maintaining multiple separate rules for different email domains based on whether that email provider wants to ignore certain characters in their email addresses. Based on Google's documentation, they choose to ignore the period character so that others cannot register an email address that looks like your email address. Makes sense but this can also be a slippery slope. If we start ignoring period characters in emails, what if malicious actors start using underscores instead? Then we start ignoring underscores and they switch to using asterisks. And so on. Kind of defeats the purpose of having a standard. But with gmail being the most used email provider, companies should definitely consider how Google's unique policies may have an impact on the customer experience, security and privacy. Speaking for only myself, I agree that there should be special considerations to help avoid the situation you described. I can't guarantee this will be changed but I'll certainly make sure we get this feedback to the right people. :) - Frank

PayPal_Frank · ‎Aug-11-2017

Hi Tycho, Sorry about that and thanks for letting us know. Looks like it was automatically flagged by our spam filters. Should be showing now. :) Posts with content containing email addresses and phone numbers tends to be blocked or flagged as spam as a way to combat phishing as well as prevent people from sharing another person's contact information. - Frank

PayPal_Frank · ‎Jun-16-2017

Bem-vindo aos Fóruns de Ajuda da Comunidade do PayPal! O Fórum de Ajuda da Comunidade do PayPal é um local para que os usuários do PayPal ajudem outros usuários do PayPal e não constituem um canal de comunicação com nosso Serviço de Atendimento ao Cliente . Se precisar de ajuda imediata, assistência do PayPal ou informações relacionadas à contas do PayPal , entre em contato com o Serviço de Atendimento ao Cliente do PayPal. Um membro da comunidade não é um funcionário do PayPal e está fornecendo assistência a você por boa vontade e gentileza. Os funcionários do PayPal fazem publicações na Comunidade de tempos em tempos e sempre aparecem marcados e identificados como funcionários. Isso será notado pelo fato de que será exibido o logotipo do PayPal ao lado da ID de usuário desses funcionários. Aqui está uma versão ampliada desse ícone: Espera-se que todos os participantes mantenham um tom respeitoso e educado em suas publicações. Lembre-se de que todos os membros da comunidade estão aqui voluntariamente. Se outro membro tiver empregado seu tempo para fazer uma pergunta, responder a uma pergunta ou fornecer novas informações, eles o farão em seu próprio tempo e vão esperar que você, enquanto membro da comunidade, responda de maneira apropriada . Publicações que não atendam aos critérios de cortesia e respeito poderão ser removidas. Para consultar o Contrato do Fórum de Ajuda da Comunidade, clique aqui. Há certas circunstâncias que podem resultar na remoção de suas publicações, recebimento de avisos, remoção de permissões, suspensão temporária ou remoção permanente da Comunidade. Essas circunstâncias incluem, mas não estão limitadas a: Incluir informações de contato próprias ou de outra pessoa, endereço residencial , endereço de e-mail, nome completo, número de telefone ou qualquer outra informação que possibilite a identificação de um indivíduo em uma publicação. Publicar palavrões, palavras de baixo calão, discursos de ódio, comentários perturbadores ou hostis, disputas interpessoais ou ameaças de violência em um post, tag ou mensagem privada. Fazer upload de imagens inapropriadas. Publicar mensagens repetidas. Excesso de publicações com o intuito de voltar uma discussão para topo da lista de discussões. Uso inapropriado de tags (marcações). Publicação de Comentários não pertinentes no quadro Meus Comentários para o PayPal. Publicidade de qualquer tipo (incluindo produtos, leilões, serviços, sites comerciais, indicações, publicações sobre compra e venda e outras negociações). Pedidos de doações ou arrecadações de fundos. Usar JavaScript ou código ativo em uma publicação ou tomar ações que interfiram nas operações do site. Se estiver participando do PayPal Bug Bounty Program (Programa de Recompensas para Bugs do PayPal), por favor solicite acesso ao nosso quadro de teste aqui. Solicitar acesso. Inclua Bug Bounty Request (Solicitação de Recompensa para Bugs) no assunto de sua mensagem. Publicação de endereços da web (URLs) ou sites no título de uma discussão . Tentativas de burlar ou evadir filtros . Fingir ser um membro da equipe do PayPal ou outro usuário . Recusar seguir as instruções da equipe de moderação . Usar de forma indevida e reincidente o recurso “ Denunciar conteúdo impróprio ” ou de outros menus suspensos de denúncia . Publicar ou discutir relatórios de listagens ou violações de membros . Publicar ou discutir edições ao conteúdo de publicações, remoções de publicações, avisos, suspensões, remoção de membros ou outras ações tomadas pela equipe de moderação . Incluir material (imagem ou texto) de natureza obscena, pornográfica ou para adultos . Tentar interferir em uma suspensão existente ou remoção de um membro . Encorajar outros a violarem o Contrato do Fórum de Ajuda da Comunidade, as Políticas do PayPal ou o Contrato do Usuário do PayPal ou qualquer outro contrato que os usuários do PayPal tenham celebrado com o PayPal. Publicar material que de alguma forma viole o Contrato do Fórum de Ajuda da Comunidade , as Políticas do PayPal ou o Contrato do Usuário do PayPal ou qualquer outro contrato que os usuários do PayPal tenham celebrado com o PayPal. Se você encontrar uma violação a qualquer uma destas regras, reporte-a para análise da equipe de moderação. Para fazer isso, selecione Denunciar comentário inapropriado no menu suspenso Mais opções, na parte inferior da publicação ofensiva. Não use essa opção para qualquer outra finalidade.

PayPal_Frank · ‎Apr-06-2017

Update: Changes are now live. :) Hi PayPal Community, Later this month, we will be doing some Spring cleaning and making big changes to the look of the PayPal Community including updated layouts, colors, better mobile/tablet support and more! :D The current design has served us well since 2014 but it doesn't look like PayPal anymore. We'll be updating this post with the specific date/time of this upgrade once that has been finalized. Downtime is expected to be minimal ~ 15 minutes at most. But you may see some things are broken for a short period after we complete the upgrade. All main community functionality will be available and working but there may be some broken images while we adjust the content to the new layouts. Here's a sneak peak of one of the changes: We're still making some tweaks so this is subject to change Suggestions are always welcome. Thanks for your participation in the community! :) - Frank

PayPal_Frank · ‎Apr-06-2017

Update: Changes are now live. :) Hi PayPal Community, Later this month, we will be doing some Spring cleaning and making big changes to the look of the PayPal Community including updated layouts, colors, better mobile/tablet support and more! :D The current design has served us well since 2014 but it doesn't look like PayPal anymore. We'll be updating this post with the specific date/time of this upgrade once that has been finalized. Downtime is expected to be minimal ~ 15 minutes at most. But you may see some things are broken for a short period after we complete the upgrade. All main community functionality will be available and working but there may be some broken images while we adjust the content to the new layouts. Here's a sneak peak of one of the changes: We're still making some tweaks so this is subject to change Suggestions are always welcome in the Feedback section. Thanks for your participation in the community! :) - Frank

PayPal_Frank · ‎Apr-06-2017

Update: Changes are now live. :) Hi PayPal Community, Later this month, we will be doing some Spring cleaning and making big changes to the look of the PayPal Community including updated layouts, colors, better mobile/tablet support and more! :D The current design has served us well since 2014 but it doesn't look like PayPal anymore. We'll be updating this post with the specific date/time of this upgrade once that has been finalized. Downtime is expected to be minimal ~ 15 minutes at most. But you may see some things are broken for a short period after we complete the upgrade. All main community functionality will be available and working but there may be some broken images while we adjust the content to the new layouts. Here's a sneak peak of one of the changes: We're still making some tweaks so this is subject to change Suggestions are always welcome. Thanks for your participation in the community! :) - Frank

PayPal_Frank · ‎Apr-06-2017

Update: Changes are now live. :) Hi PayPal Community, Later this month, we will be doing some Spring cleaning and making big changes to the look of the PayPal Community including updated layouts, colors, better mobile/tablet support and more! :D The current design has served us well since 2014 but it doesn't look like PayPal anymore. We'll be updating this post with the specific date/time of this upgrade once that has been finalized. Downtime is expected to be minimal ~ 15 minutes at most. But you may see some things are broken for a short period after we complete the upgrade. All main community functionality will be available and working but there may be some broken images while we adjust the content to the new layouts. Here's a sneak peak of one of the changes: We're still making some tweaks so this is subject to change Suggestions are always welcome in the Feedback section. Thanks for your participation in the community! :) - Frank

PayPal_Frank · ‎Jan-11-2017

Hi everyone, Sorry to hear about the difficulties with this new feature and thanks for your feedback. We've passed this along to our product team. PayPal receipt notifications in Messenger is still a pretty new feature so we're still working on getting all the bells and whistles added. :) I've included instructions for how to turn off the notifications below: Update: February 17th Thank you everyone for your feedback about this new feature. The security and privacy of our customers is one of our top priorities and we regret any difficulties this new feature has caused. I want to clarify that the only way for this feature to be enabled is by opting into it after completing a PayPal checkout. An option has now been added for personal/premier accounts to disable the receipt notifications from the PayPal account. We continue to work with our product teams to enhance this experience. The setting can be accessed here: https://www.paypal.com/myaccount/settings/notifications Block Notifications in the Messenger App: 1. Tap "Manage" in the upper right corner of the app conversation with PayPal. 2. Choose "Manage Messages" 3. Toggle "Notifications" to off. 4. Alternatively choosing the "Turn Off All Messages" option or deleting the conversation in Messenger should also help prevent receipt notifications. On Messenger Desktop: 1. Visit https://www.messenger.com and login to view your message inbox. 2. Select the conversation with PayPal 3. Check "Mute Notifications" on the right side of the page. 4. Alternatively click the "Manage Messages" option on the right side and choose to block messages. You can also delete the conversation in Messenger to block further messages from our Facebook page.

PayPal_Frank · ‎Oct-26-2016

Moved:

Moved to the Merchant Technical Support Community

PayPal_Frank · ‎Sep-08-2016

"PayPal experienced a brief technical issue yesterday during a planned system update which resulted in some consumers being unable to see a transaction in their account history after it had processed. And, some merchants may not have received immediate payment. The technical issue has been fixed and PayPal is working to have these transactions reflected accurately for both consumers and merchants. We apologize for any inconvenience." Hi everyone, I know this has been a frustrating issue and we apologize for any inconvenience this has caused. I want to assure you this was immediately escalated and is being worked on at a high priority. We don't have an exact ETA but our engineers are working to fix the transactions affected by this issue as soon as possible. - Frank FAQs Q. Why I cannot see the money in my balance? I am sure that I received a payment because I received the email confirmation. A system change last night has resulted in an issue whereby instant bank funded transactions are not appearing on account balances. Once you received the email confirming your payment the transaction did complete but it will only appear in the account balance once this issue is resolved. Q. Why does the system not allow me to withdraw the payment that I already received? You will be able to withdraw the funds once the transaction appears on your account balance. Q. I received a payment, but I cannot see the money in my balance. Should I send the parcel? Until the payments shows as completed in your account activity log we would advise you not to send out the parcel. We expect this issue to be resolved soon therefore this shouldn't cause any major delay to your parcel send.

PayPal_Frank · ‎Feb-16-2016

Hi brotherrecon, Welcome to the community and thanks for the feedback regarding the new shipping label system. It's important for PayPal to ensure that a seller is only shipping to the address provided by the buyer during checkout. This helps to increase the probability that the seller will be eligible for seller protection and also that the item is shipped to the correct address for the buyer. If a buyer has made a mistake and provided an incorrect shipping address, it may be beneficial to refund the payment and ask the buyer to double check their shipping address and pay again. I hope this helps! :D - Frank

PayPal_Frank · ‎Feb-16-2016

Hi Tattync12, Great question for your first post in the community! :) We've moved your post into this thread as there is some good information from DPCreations about this issue. If you're still having this problem or if anyone else is having this problem, please check to make sure you are printing the shipping label through eBay or through the option on a PayPal transaction. If you attempt to print the label by going to the shipping label link directly, it may not work or discounts may not be applied. I hope this helps! :D Thanks, Frank

PayPal_Frank · ‎Nov-30-2015

Hi everyone, I'm sorry to hear about the difficulties withdrawing to a card. The error message referenced in this thread is a generic error that may have many different causes. As mentioned earlier in the thread, one potential cause is that the PayPal security system could be blocking a transfer if it detects a higher level of risk. In other cases it may happen with certain card issuers as PayPal is not compatible with all banks. I must reiterate the advice to contact PayPal support directly if there are any account specific questions or concerns. How do I reach Customer Service Thanks, Frank

PayPal_Frank · ‎Nov-12-2015

Hi FunkyChunkyMonk, Welcome to the community! The Instant Payment Notification settings are managed in the PayPal profile settings. If there is an old domain on file there, you may just need to replace it with the correct domain or disable IPN completely. I have provided instructions below for where to find this setting in a PayPal Business account. 1. Click the Profile option in the upper right corner of the PayPal account page. 2. Choose "Profile and Settings" in the drop down menu. 3. Click on "My selling tools" in the left side navigation options. 4. Locate the option for "Instant Payment Notifications" and click the "Update" link to the right of that option. 5. Update the notification URL to the correct URL for your checkout. Or choose the option to not receive IPN messages. Then click "Save". Hopefully this is all that needs to be done. But if the IPN url is being set in the button code or API requests to PayPal, it may not be possible to change this without changing your website code. I hope this helps! :) - Frank

PayPal_Frank · ‎Nov-12-2015

Hi bubblyb, Welcome to the community! I'm glad to hear that the PayPal Credit option is working well for you. Apologies for any confusion as the PayPal Credit account does not have a physical card option. Perhaps you were seeing our pages mention the PayPal Debit MasterCard or the PayPal Prepaid Card? These are physical cards but they are not tied to any sort of credit offering. There is also the PayPal Extras MasterCard which we offer through another banking partner. This is a separate card/account from PayPal Credit. I'm afraid if you already have the PayPal Credit account linked to your PayPal account, it would not be possible to also use the PayPal Extras MasterCard as well. We only allow one credit based PayPal account per PayPal account. I hope this helps to clarify. :) - Frank

PayPal_Frank · ‎Nov-12-2015

Hi KDR01, Welcome to the community and great question! The payment code is a feature that allows a store to scan a QR code on your mobile phone or a payment code is displayed on the phone that is then entered into the register key pad. This QR code or payment code may be displayed in the PayPal mobile app or it could also be in the merchant's specific mobile app. If you're looking in the PayPal mobile app, there should be a list of merchants displayed under the "Shop" option. Then there would be an "Order" button next to the merchant. I hope this helps! :) - Frank

PayPal_Frank · ‎Nov-12-2015

Hi shortshot, Welcome! It's possible to add up to 8 email addresses to a PayPal account. The process is the same for each email that needs to be added. We have more information about how to this on this page: https://www.paypal.com/selfhelp/article/FAQ1797/1 I hope this helps! :) - Frank

PayPal_Frank · ‎Nov-12-2015

Hi Jenbatt, Thanks for your feedback. I've checked the reports we currently have available and I'm afraid there is no specific report that summarizes sales tax. But I like this idea and I'll submit it to our product teams as a feature request. I'm glad to hear you have found a work around for obtaining this information in the history download and filtering data in Excel. That seems to be the best option at this time. - Frank

PayPal_Frank · ‎Nov-05-2015

Hi Sunny520, I'm sorry to hear about the difficulties. The option should be there. But if a transfer has already been initiated from a bank account it's too late for us to stop it. For example if you initiate a payment for the same day, the transfer requests are submitted very quickly. If the payment was scheduled for a future date, the option to cancel should be showing. I just scheduled a payment on my own account to test and I see the option: Below is a screenshot of the PayPal Credit page after clicking the "Manage Payments" link. Here's the direct link to the page: https://www.paypal.com/myaccount/credit/ I hope this helps! :) - Frank

PayPal_Frank · ‎Nov-05-2015

Hi bellamh, Thanks for joining the PayPal Community and welcome! I appreciate your concern about the new design and changes in how we describe disputes. For many years, the dispute process has been designed as a way for a buyer to communicate with a seller regarding a purchase prior to a full investigation (a claim) being opened with PayPal. The dispute process does still create a hold and if the buyer or seller can't reach an amicable resolution, both parties have the option to escalate the dispute to a PayPal claim. The best recommendation we can make to help avoid disputes (and claims) is to make it easy for customers to have the option to contact you directly with questions or concerns. It's also helpful to implement a customer friendly policies around returns, communicating the status of orders and setting expectations with buyers. Often it's best to implement these strategies in a redundant fashion so the information is communicated to the buyer in multiple locations. Another thing that you may be interested in implementing is the Customer Service message setting in your PayPal account. This allows you to set a message that your customers will see when they click on the option to message you on the PayPal transaction. That way if you prefer that they contact you directly you can provide alternate contact methods. I'm assuming you don't already have this implemented but wanted to mention it just in case. We have more information about this setting here: Customer Service Message In the new PayPal design for business accounts, this setting can be found by clicking the profile option in the upper right corner of the page. Then click "Profile and settings". It will then be under the "My Selling Tools" section. Alternatively, here is the direct link to the setting: https://www.paypal.com/cgi-bin/customerprofileweb?cmd=%5fprofile%2dseller%2dmessage I hope this helps! :) - Frank

Personal Information and Notification Settings

Hi everyone, Thank you for your patience! We're ...

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