Help with dispute

jerysan
Member
Member

I have an open dispute and in order to receive my full refund, I need to ship my wrong item back to the seller in china. The shipping far exceeds the value of the item. Is there a way to accepet the previous proposal? Can I cancel the dispute and reopen a new one?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jerysan 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because.....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/selfhelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-fa...

If you buy from a business in the US then you can normally recover those return costs via the small claims court although most US businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.
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