Hello there @Staniol,
Thank you for posting here on the PayPal Community Forums. We know how frustrating it can be have a dispute not found in your favor, but a case can be appealed within 10 days of the decision. In doing so, you can provide new information, and have it reviewed again. This Help Center article can help you through the appeal process: How can I appeal PayPal’s decision on my case?
I hope this information helps you get to the resolution you're looking for.
- Dani
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