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How a 3rd party can verify if a paypal payment went through?

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Akhter057
Contributor
Posted on

I have two people disputing about a paypal payment, one says he sent the money and the other says he didn't receive.

I have to judge which one is saying the truth without having access to their paypal account, since screenshots can be tempered with I can't rely on those either. The sender provided a transaction ID, is there any way I can use that to verify the transaction?

Is there anything else I can try and resolve this?

1 REPLY 1

How a 3rd party can verify if a paypal payment went through?

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PayPal_Craig
Moderator

Hi @Akhter057

 

Welcome to the Community! 

 

Due to security and privacy concerns, we can't provide any information about a customers PayPal account. 

 

When buyers pay with PayPal, PayPal Buyer Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund.

 

If the buyer has any problems, they can file a dispute in the Resolution Center within 180 days of purchase.

 

They will be able to communicate with the seller and request for a refund through PayPal's platform.

 

Hopefully, this helps! 

 

PayPal_Craig

 

 

 

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