Please Help I Have Proof The Item Was Received And He Still Got Refunded !!
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7/31 Payment received $450
8/2 Item shipped USPS with $400 insurance, payment was sent f&f, received no address from his payment. Had to confirm via text.
8/7 ITEM DELIVERED
8/8 Paypal claim started
8/15 Submitted tracking and proof of contact and delivery, BUYER STATING ITEM RECEIVED and was stolen
8/19 Item Not Received Case resolved in favor of THE BUYER
8/19 Contacted Paypal management
8/19 Case Reopened, told I can submit additional info, like screenshots of the address he sent me and that he attempted to even get the case resolved in my favor
8/19 Still unable to submit any further info
Kim was very helpful but I believe I reached the limit of her abilities here. PLEASE HELP. I am out $400 of product and $450 cash. Plus a $15 dispute fee. I also need to submit additional screenshots of him sending his address and claiming to have it resolved in my favor to my case ID PP-D-122294434 But there is nowhere to do so. Attached is all the evidence PLEASE HELP
- Labels:
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Managing Disputes
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Seller Protection
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