Can pending payments be used to solve negative balance? How to do that?
Jessinamess
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Posted on
Aug-19-2021
09:12 AM
My client accidentally raised a dispute and I'm in negative balance, but they could not close it, so they opened a new paypal account and transferred the money but its pending Can I use pending amount to remove negative balance? And how to do that?
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Managing Disputes
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Aug-22-2021
04:49 PM
Hello @Jessinamess,
I'm sorry to hear you're running into some issues with a recent negative balance. Unfortunately, you would not be able to resolve a negative balance with funds that would be on hold or pending. Here's a bit more information on How to Resolve a Negative Balance.
Apologies for any inconvenience this causes!
- Jon K
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