Buyer wants to change address but item already shipped
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Labels:
-
Managing Disputes
-
Seller Protection
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @teejay_4,
Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent sale. You certainly shouldn't send a package to any other address other than the address provided in the transaction details on PayPal. If a buyer opens a dispute or claim regarding an item they didn’t receive through PayPal, normally we would check that the recipient's name and address in the online tracking information must match those displayed in your Transaction Details page.
However, when the buyer opens a dispute with their bank, it may take a bit longer than PayPal's dispute process. You can read more about that here: What is a chargeback, and why did I get one?
If the item is still in transit, it may be worthwhile to reach out to the shipping company to have it returned to you. That way if you refund the buyer you can minimize any potential loss.
Best wishes with this and future sales,
- Jon K
If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Can Volunteers Run a Business/Nonprofit Profile? in Reporting Archives
- Buyer cancelled pending payment just after i posted the package. in Managing Risk and Fraud Archives
- Easily adding customer name to an invoice in Business Tools Archives
- Has PayPal removed the ability to update shipping charges on PayPal Buttons? in Business Tools Archives
- How to split personal and LLC activity on a PayPal account for 1099K purposes? in Reporting Archives