Unable to do account and identity verification

[Bharathimuthu]

I am unable to do account and identity verification. I didn't receive any notification to do this. Due to this, The payments I wanted to receive are sent back to the sender. Could you please suggest where can I give verify my account and identity by providing photocopies of my id proofs.

[PayPal_Shradha]

Hello @Bharathimuthu,

Thanks for joining the PayPal Community!

I understand that you want to verify your account by providing the ID proof. Kindly refer the help centre article How do I verify my PayPal account? to know the details to verify your PayPal account. If you still face any issue, please reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page.

Regarding your concern to receive money, requesting you to refer the help centre article How do I receive money through PayPal? to know the steps to receive money in your PayPal account. 

Hope this information is helpful for your!

Warm Regards,

Shradha

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[Bharathimuthu]

Thanks! I have contacted customer support and it is really helpful.