Sorry, something went wrong on our end. Please try again.

[DealLogic1990]

Hello when i want to sign in to my another account i get this message “ Sorry, something went wrong on our end. Please try again. “

[PayPal_Meghan]

Hello @DealLogic1990, 

Welcome to the PayPal Community Forums! 

I'm sorry you're having difficulty switching between your PayPal accounts. I have a couple of troubleshooting tips that will hopefully help. First, clear your cache and cookies on your favorite browser. If you're using the PayPal Mobile App, you can clear the App's Cache in your phone's app settings. After that, restart your device and/or your internet router to ensure you have a strong internet connection. Next, ensure all of your devices/software are up to date. If using the Mobile App, uninstalling and reinstalling can also help. If you still can't switch between accounts, please do not hesitate to reach out to Customer Support through one of these options. 

I hope you can switch between accounts and login soon! 

- Meghan

[DealLogic1990]

Thank you Meghan!

I have tried all possible solutions, but the problem has not been solved yet

[PayPal_Meghan]

Hi @DealLogic1990, 

Thanks for reaching back out! 

I apologize for the trouble this has caused. If you're still unable to log in, I recommend reaching out to Customer Support. You can find the different options for contacting Customer Support on our Help Center here. 

Have a lovely rest of your day! 

- Meghan