Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Tricia1243]

In the last couple of days I’ve had trouble getting into my PayPal account.  I know my password was correct and for some reason I had to change it.  However I still can’t access my account!  Every time I try  I get a message stating PayPal Prompt but there is nothing there.  I’ve tried on both my IPad and IPhone and the message just says PayPal prompt and nothing else! I’ve tried everything and it’s so frustrating!  I’ve just sold an item for £75 and I received a message that they were transferring £65 odd to my bank account.  Why are they suddenly not trusting me to pay their fees?  So annoying.  I can’t send them a message without getting into my account!🥺. Help please!

[Rolikas]

Hello how to change phone number or delete account if I can't log in to my PayPal account?

[RamezSh]

Hello! I'm having trouble logging into my account because I lost my phone ( i have no longer access to my previous phone number )and I am using two-factor authentication, but i do have access to my email and password

[Peterbujnak]

Hi guys. I no longer used my phone number which registered on my account. And tried to log in, but paypal request to call or to text for this number for additional verification, also I can change this number because I have to log in. This is like a circle. What you suggest to do? Tnanks

[Roberta77]

I can't access my account as I can't use the phone numbers registered to receive the authentication code.. I recently changed my sim card.. How do I do? Help pls

[Temp20210425e]

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[johny_cz]

I am not able to log in my account.

It needs to be verified with my old phone number, which doesn´t exist anymore.

I have new phone number.

Any way to log in succesfully ?

[Martin070]

I changed my mobile number but i forgot that i have 2FA on, so i dont have access to my paypal account. I can't change my number in log in page, i need to go to my profile but i dont have access. Pls i need help.

[ryannalee]

Hey there So I want to change my phone number because the number connected to my account is disconnected and I can’t receive texts. How do I her around that without having to verify my old phone number

[dv990]

They are lying when they say that this issue has a solution, it's not working for many people that are still stuck in an endless loop.

The loop is described in more detail (and constructively) here: https://www.paypal-community.com/t5/My-Account/Account-unusable-due-to-PSD2-authentication-phone-num... 

People should remember that helpers which post an incorrect answer, or insufficient for many users that are still stuck, are not to blame. PayPal just engineered this bad situation, and without official response to this widespread issue they are running away from their responsibilities after implementing some system (PSD2) while being shortsighted and not willing to solve problems arising from it. Denying the affected customers any form of support by a human, which is the only way to solve it.

The "solution" on topics about this issue aren't more helpful than bots, they package it to look good but it won't be helpful to get out of this endless loop where you are locked out of both your account and support. It is worse than Tier-1 support, as even these helpers don't fully understand the severity of the situation.

Back to it: Live Chat isn't available for me, or perhaps not in my entire country. For getting support you need to be signed in with the account that you need support for. This is the summarisation of the endless loop (deadlock) it causes, but for more details, again, please read the attached topic link. The other ways this deadlock starts (e.g regular support requiring your login, and coronacrisis meaning that PayPal support phone line is unmanned, and bot replies on Facebook and Twitter of PayPal Inc) see the first attached link.

Some tech journalists need to write about this scandalous treatment and depriving of people's money by PayPal Inc. They have succeeded to lock out masses of people from their accounts for many months already. Maybe they want interest rates on our money? I can't figure how naive they need to be for such bad implementation.

And they just want to shove it under the carpet. No one affected has any place to really receive support for resolving this situation. They get tired of yelling against a wall and just give up hope.