Yes, how naive can they be.. this is a serious issue, and it's even being ignored. I am also affected Many, and i mean many people have an outdated phone number in their account. So they decided to completely lock these people out. Because: - Without the ability to log in (due to Paypal wanting a verification code *from* the outdated number) you cannot: * Go into the account to update your phone number * Contact support in any way, about you being unable to update the phone number, so you can regain acces of your account So i tried to call the support of PayPal, and at the end of a complicated choice menu it funnily said: Due to Corona crisis, the support center is closed. Ok, so there's no single way to reach PayPal and regain access of my account? Really? Which bright mind decided it was a good idea to implement this technology without fallback methods for those that have an old phone number in their account? Is it conveniently not thought about, because PayPal wants to get rid of some customers (e.g wants the balances of many accounts at once, for themselves). I can't explain otherwise, because the problem, and how they could avoid it is so obvious.. and the deadlock for users is obvious too. Because like i said, i cannot even contact support without the ability to log into the support pages! It really almost looks deliberate, or plain stupidity. Think about it when integrating stuff into Paypal. Anyone can figure out what goes wrong here. And how about this topic starter getting his complaint ignored? I came here to say i also lost my access, i also created a new account purely for this purpose - just to probably get ignored, and NEVER get my account back.
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