I cant able to login

Tayyib2
Contributor
Contributor
I moved to uk from italy one year ago I lost access to my old mobile number on which I am registered on PayPal it ask for sms verification only not showing any other access method what I do now can't able to contact PayPal bcz it need login for that as well
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PayPal_Ayesha
Moderator
Moderator

Hello @Tayyib2 and @ChrisJ12,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues while logging into your account and I understand this can be frustrating. If you have moved from one country to another country, you'll have to close the account and create a new account in the new country, if you wish to open an account with the same registered email address. Also, you may create a new account with new email address. Unfortunately, it is not currently possible to login to your PayPal account without a mobile phone number attached to your account as you'll not be able to receive the code. In this case, the best way to resolve this issue is by contacting PayPal Customer Support team so that one of our advisors can assist you further. You can contact the team by clicking the "Contact us" option at the bottom of PayPal page. Support is also available through Facebook by sending PM, Twitter and Instagram on DM.

 Regards,
Ayesha


If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!

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2 REPLIES 2

ChrisJ12
New Community Member
Me too. ITS ABOUT TIME THE IDIOTS AT PAYPAL REALISED THAT ANYONE WHO NO LONGER HAS ACCESS TO THE REGISTERED PHONE CANNOT DO A BLOODY THING.
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Solved

PayPal_Ayesha
Moderator
Moderator

Hello @Tayyib2 and @ChrisJ12,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues while logging into your account and I understand this can be frustrating. If you have moved from one country to another country, you'll have to close the account and create a new account in the new country, if you wish to open an account with the same registered email address. Also, you may create a new account with new email address. Unfortunately, it is not currently possible to login to your PayPal account without a mobile phone number attached to your account as you'll not be able to receive the code. In this case, the best way to resolve this issue is by contacting PayPal Customer Support team so that one of our advisors can assist you further. You can contact the team by clicking the "Contact us" option at the bottom of PayPal page. Support is also available through Facebook by sending PM, Twitter and Instagram on DM.

 Regards,
Ayesha


If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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