Changed country but no longer have phone number to delete account and Tech Support is non-existent.

[ZekeDeEspánada]

I changed my country however, it is impossible to transfer my account. All Community recommendations suggest deleting the account and registering a new one in the new country.

I tried deleting the account, however, before proceeding PayPal requires you to confirm your identity with your registered phone number. It doesn't provide an alternative means to continue. Of course, I no longer have the phone number.

I tried every angle possible to contact PayPal Technical support but met a dead end on every attempt which leads me to believe there is no personal Technical Support.

I can't imagine this is a unique problem. However, there are no FAQs covering this topic. Does anyone have a suggestion as to how I might do this? Or if you have advise on how to contact a human at technical support, that would be great also.

Thanks!

[mich_wats]

I have exactly the same problem. I have also made a payment to this old account and I can't reset my password as I need the number, I cannot reset the number as I do not have a password. This is a viscious circle!

[PayPal__Jyoti]

Hello @mich_wats  

Thanks for visiting PayPal's Community Forum.

I do understand that you have issue accessing your account and changing your account password. Please reach out to the Support Team during business hours by clicking the contact us option at the bottom of PayPal page to get help with your issue. If your unable to login or are not in access of your PayPal account, you can connect with us via phone call as "as a Guest" (this does not require you to sign in to your PayPal account).

Hope this helps you!

Warm Regards,
Jyoti


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