sorry we couldn't confirm it's you
Nastja17
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Oct-29-2021
02:07 PM
I always get this message ”sorry we couldn't confirm it's you”
what can I do about it?
thanks to anyone that will help.
Labels:
- Labels:
-
Login Issues
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Oct-30-2021
03:04 AM
Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.
Also have you completed I.D requirements?
https://www.paypal.com/us/smarthelp/article/FAQ734
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Text message not coming through for login in Managing Account Archives
- Issue with adding number to login into my account. HELP! in Managing Account Archives
- Seller sees unconfirmed mailing address...and yet...there is ZERO way to confirm it on the site in Managing Account Archives
- SMS confirmation not working in Managing Account Archives
- Email in Managing Account Archives