sorry we couldn't confirm it's you

[Nastja17]

I always get this message ”sorry we couldn't confirm it's you”

what can I do about it?

thanks to anyone that will help.

[kernowlass]

@Nastja17 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

Also have you completed I.D requirements? 

https://www.paypal.com/us/smarthelp/article/FAQ734