shipping address

[vitabella78]

I like to buy through my paypal account as I usually dont have to register to different plattforms and give them my shipping address etc. Now I have a problem with the last few times that my shipping address is correct but the country is ITALY, this has caused that a PAPAT Order has been lost apparently because I have chosen the wrong country. They are not even willing to refund me, I tried to buy some vitamine now the same way and with the paypal checkout I can see it, its ITALY instead of germany.... but in my profile I am not able to change the country as it is not shown at all????? I made a screen shot and didn't proceed with paying with paypal. Did anybody have this issue too, do you know how I can report this to paypal?

[Gane26]

Hi @vitabella78 

Thank you for your post! 

I understand that you are concerned about the shipping address. If you haven’t sent your payment yet, you can change the shipping address within the same country when you send money for a purchase.

Here’s how to change your shipping address:

1. When you are reviewing the payment details, click the dropdown under “Your Shipping Address”
2. Select your shipping address or click to +Add a new shipping address. Review the details and click Save if you added a new shipping address.

Review the details of your payment to make sure that all information is correct, and then click Send Payment Now. I hope this information helps.

Thanks

Gane26

[PayPal_Olivia]

Hi @vitabella78 and @Gane26,

One more thing to note - If you're seeing the address come up on any merchant's website after you've added the new one in your PayPal account, it could be that it is saved as a hidden address. Hidden addresses are addresses that were added via a merchant's site rather than directly on your PayPal account. If it keeps coming up, contact Customer Service and let them know that you'd like to remove the hidden address, and they can take care of that for you. Once removed, it should not come up again unless the specific merchant on whose site it was added kept the address in a profile that you created there. To see your options to contact Customer Service, click Contact at the bottom of the PayPal website.

I hope this helps!

Olivia