"Sorry, we couldn’t confirm it’s you." that's the issue

[reymelmendez]

Sorry, we couldn’t confirm it’s you thats my issue in my account

[Lchapman1268]

I'm having the same issue. This is the 3rd time. I login ok then try to transfer money out and it says security check then quickly skips to "cannot verify it's you' screen. The last 2 times this happened I called the help number and was told there was a 24hr security check hold on my funds. They never could tell me why but next day I could transfer my money out.

[PayPal_Joy]

Hi @reymelmendez,

Welcome to the PayPal Community!

I'm sorry to hear that you're having this issue with your account. For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

I hope this helps!