error message as "sorry, we couldn't confirm it's you"

Abhilash_M
New Community Member
Hi I am getting error message as "sorry, we couldn't confirm it's you" how to login? I have tried both email id or mobile number, I also have resetted password, still facing the issue. Kindly anyone help
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2 REPLIES 2

PayPal_JonK
Moderator
Moderator

Hello @Abhilash_M

Welcome to the PayPal Community! I'm sorry to hear you're unable to login to your account. It sounds like you've already done quite a bit of work to get in. At this point, I'd recommend reaching out to our Customer Support teams for further assistance. 

 

Good luck!

 

 - Jon K


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AndySyahputra
Contributor
Contributor

how to fix without calling call center?

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