Verification code cannot send to full phone number format
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The verification/authentication system wants to send a code to my phone, but it is including full area code when doing so (which is incorrect with international format). However, when I try to change my profile from my local phone to the interntional equivalent, it is not recogizing this as a valid number.
To give you examples, international format of AU phone numbers is: +61 4 xxxx xxxx. The first digit of the Australian area code for mobiles 04 is omitted in international formats. However, the authentication system is trying to use +61 04 xxxx xxxx. This is incorrect, it is an invalid phone number format.
Local mobile number format in AU is 04 xxxx xxxx. This is also the only format allowed when setting up a phone number on user profile in PayPal.
So there is a conflict. Either your authentication system needs to properly convert local numbers and drop the first 0 digit when converting local to international format; or your user profile has to be modified to allow international formatting as an option for storing phone numbers.
- Labels:
-
Profile & Settings

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @GozzyBear,
Thank you for your post, and welcome to the community! I'm sorry to hear that you're unable to receive the verification code. Please contact customer service so they can investigate the issue you've mentioned, and if needed, escalate the situation to the technical team to look into things further. You can find your contact options by clicking Contact at the bottom of the PayPal website.
Thank you again for posting!
Olivia

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Number verification in Managing Account Archives
- Not able to process my request adding new phone number? in Managing Account Archives
- SMS Verification with No Phone Number Option in Managing Account Archives
- Issue with adding number to login into my account. HELP! in Managing Account Archives
- Canceled phone number is still verification number. in Managing Account Archives