The best option to get this issue resolved is by contacting our call support. Please visit paypal.com and click on 'Help & Contact' for the contact details. If you can help me with the name of the country in which your account is registered, I can help you with the relevant phone number.
Welcome! Unfortunately we do not offer support / contact phone numbers over our Community Forum. However, you can find any available Customer Support contact options by clicking "Contact" at the bottom of any PayPal page.
Apologies for any inconvenience this has caused,
- Jon K
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