PayPal Community

Hello @AyannaRaval69, Welcome to Community! I'm glad to help you with the refund. Please click on the link for more information to issue a refund. I hope this information has been helpful to you. Thank you, Santosh ... View more

Hello @faishaljaffar,   Welcome to the PayPal's Community Forum! I understand you wish to cancel subscription that was setup as guest checkout. Normally, the best option here is to reach out to the merchant to stop any future transactions. You can also contact your financial institution to cancel the future payments. However, here's a Help Center article to contact our Support Teams through alternative methods.    I hope this information has been helpful to you. Santosh ... View more

Hi @TanyaKariya, Welcome to the Community! I’m sorry to know that you’re facing an issue while trying to add funds to your PayPal balance. I apologize for the inconvenience. To provide one of the safest online payment methods, our security program considers a variety of factors at each transaction to keep you safe. It sounds like our internal security system may be blocking you due to multiple attempts. I would recommend you try again after 48 hours by clearing the cache and cookies from your internet browser. Thank you, Santosh ... View more

Hello @ohudek, Welcome to the Community! I'm sorry to hear that you're encountering difficulty sending money through your PayPal account. I express my sincere apologies for the inconvenience caused to you. It sounds like our internal security system may be blocking you due to multiple attempts. I would recommend you try again after 48 hours by clearing the cache and cookies from your internet browser. If you still face an issue then you can contact Customer Service for further assistance. You can see your contact options by clicking Contact at the bottom of the PayPal website. Alternatively, you can reach out by DM on Instagram or Twitter, or PM on Facebook.   I hope this can be resolved quickly! Thank you, Santosh ... View more

Hi @CleoRhythm, Welcome to Community! I'm sorry to hear that using Mpesa to withdraw money from PayPal is giving you problems. I'm sorry to say but the website is down for maintenance, I suggest trying it again in a few hours. Thank you, Santosh ... View more

Hello @Jon-S, Greetings from Community! I'm sorry to know that there are funds missing from your PayPal account. I get how frustrating this can be, and I'm sorry for any inconvenience this has given you. I advise you to get in touch with our PayPal support staff via your account so they can look over your account and give you full assistance. Thank you, Santosh ... View more

Hi @ykezo  Welcome to Community! It makes perfect sense that you're upset about the refund you haven't yet gotten. The original payment method used by you to make the purchase will receive all refunds. The amount you requested should be returned in the chosen currency. Please click on the link for more information about the refund. Since it has been over 30 days, I advise you to get in touch with the PayPal support team through your account so they can look through your account and give you detailed assistance. Thank you, Santosh ... View more

Hi @Rose1920 Welcome to Community! You have every right to be upset about the fraudulent transaction on your account. We can start our inquiry after receiving a report. Typically, it takes around 10 days, and we'll keep you informed by email. Please reset both your password and security questions by following the instructions in the link in order to further secure your account. If you have any further worries, please let us know. Thank you, Santosh ... View more