Open updated account

[AlexFl1]

Hi,

I returned home to S. Africa from the USA some years ago. While there, I opened a PayPal account for a couple of transactions. I now want to use the account again and am going through the motions of closing it to re-open it with my new credentials.

I was unable to log into PayPal due to my local mobile number not being accepted (simple security check). Somehow I managed to by-pass this and log in earlier.

The account has a zero balance, no notifications and nothing appears wrong. When I select to close the account I receive an error suggesting that PayPal were unable to verify that it's me.

I'm unable to call the USA / int'l numbers from my mobile and the PayPal chat-bot isn't providing relevant guidance.

How do I proceed please?

[kernowlass · Accepted solution]

@AlexFl1 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

You can however in some countries add a U.S bank account (not card) to your paypal account. This is because paypal is a U.S company.
If you have that option then it should show in your paypal wallet.

[AlexFl1]

@kernowlass 

Thanks very much for responding.

Acknowledge that I should have closed whilst still in the U.S. but these issues weren't foreseeable. Now have the predicament in which I cannot close (to be able to reopen with my new credentials and still using the same email address) due to the abovementioned error.

I've tried to write to the  customer service team. The chatbot is unresponsive after going through the irrelevant auto-prompts (could the chatbot be linked to my U.S. address timezone?) and there wasn't an email address/WhatsApp alternative advertised.... Calling an int'l number from SA isn't an option presently.

Are there any other means of contacting customer support?

Huge thanks again!

[AlexFl1]

@kernowlass 

Never mind. I managed to close it (closed without 'delete all my data' or some such). Thanks again!