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since ‎Jul-25-2023
AlexFl1
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Re: Open updated account

by AlexFl1 Contributor in Managing Account Archives
‎Jul-26-2023 02:54 AM
‎Jul-26-2023 02:54 AM
@kernowlass    Never mind. I managed to close it (closed without 'delete all my data' or some such). Thanks again! ... View more

Re: Open updated account

by AlexFl1 Contributor in Managing Account Archives
‎Jul-26-2023 02:07 AM
‎Jul-26-2023 02:07 AM
@kernowlass    Thanks very much for responding.   Acknowledge that I should have closed whilst still in the U.S. but these issues weren't foreseeable. Now have the predicament in which I cannot close (to be able to reopen with my new credentials and still using the same email address) due to the abovementioned error.   I've tried to write to the  customer service team. The chatbot is unresponsive after going through the irrelevant auto-prompts (could the chatbot be linked to my U.S. address timezone?) and there wasn't an email address/WhatsApp alternative advertised.... Calling an int'l number from SA isn't an option presently.   Are there any other means of contacting customer support?   Huge thanks again!     ... View more

Open updated account

by AlexFl1 Contributor in Managing Account Archives
‎Jul-25-2023 05:17 AM
‎Jul-25-2023 05:17 AM
Hi,   I returned home to S. Africa from the USA some years ago. While there, I opened a PayPal account for a couple of transactions. I now want to use the account again and am going through the motions of closing it to re-open it with my new credentials.   I was unable to log into PayPal due to my local mobile number not being accepted (simple security check). Somehow I managed to by-pass this and log in earlier.   The account has a zero balance, no notifications and nothing appears wrong. When I select to close the account I receive an error suggesting that PayPal were unable to verify that it's me.   I'm unable to call the USA / int'l numbers from my mobile and the PayPal chat-bot isn't providing relevant guidance.   How do I proceed please? ... View more
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