No text codes received on mobile

BJHR57
Contributor
Contributor

Any tips to resolve my problem please .....I no longer receive the code by text to my mobile phone. Any suggestions re fixing this?

Login to Me Too
2 REPLIES 2

PayPal_JonK
Moderator
Moderator

Hello @BJHR57

 

Welcome! Thank you for joining the PayPal Community Forum. I'm sorry to hear you've run into some issues receiving a code on your mobile. Sometimes those codes coming from 5-6 digit phone numbers can be blocked by your mobile service provider. Have you double-checked with them to see if they are blocking any text messages? If they are not, please reach out to our Customer Support teams for assistance. 

 

Best wishes!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
Login to Me Too

rustyinseattle
New Community Member

I added PayPal as a contact on my iPhone with the "phone number" 725-729.  That seemed to help.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.