Cant confirme its you.

[Trakias]

I haven't used my paypal in a long time. I reset all passwords. Now I'm in the window and it says sorry, we can't say it's you. I have two PayPal accounts registered to the same phone number

[AahzMandius]

Same here!

Any solution there?!

[PayPal_Ayesha]

Hello @Trakias and @AahzMandius,

Welcome to PayPal Community Forum nd thank you for posting!

I am sorry to know that our system is unable to confirm that it's you and I understand how important it is to have your account running smoothly. In this situation, the best way to resolve this issue is by contacting our customer service so that one of our advisors can assist you further. Please contact customer service by clicking contact at the bottom of the PayPal website to see the contact options.

I hope this helps.

​​​​​​​Ayesha

[AahzMandius]

I have contacted support, got the instructions to write a letter authorizing PayPal to transfer funds from locked account to the second one that works.

Now waiting for problem to get solved.