Can't transfer my money from Paypal help !!

[bellathecat]

I had a balance in my Paypal account. I made a transfer yesterday for the balance to be paid to PayPal top up cardl. I have just received a message saying that my transfer has not happened because my eCheque payment is in progress and I will have to wait for it to clear.

I don't understand how this can be, I have not received any echeque payments, the balance is clearly available. This has never happened before. I can't call them till Monday

[red-bay]

Have you sent any other payments ?

When you pay for an item paypal automatically use your balance to either fully fund, or, if its not great enough, partially fund your payment unless you've funded that payment by echeck, either intentionally, or accidentally. If you've sent payment for an item that has been processed as an echeck you'll not be able to withdraw your balance until it clears

[PayPal_lucy]

Hey there,

From what you are saying here it sounds like there may not have been the full amount in your PayPal balance to transfer to your Top up card.

As red-bay says if there is not enough funds in your PayPal account the full amount of the payment will process as an eCheque from your bank account as an eCheque has to be sent in full.

To significantly reduce the chance of eCheques being sent in the future, if you have not done so already, please follow the steps below to confirm your card(back up funding source) on your PayPal account.

1. Log in to your PayPal account at www.paypal.co.uk
2. Click 'Profile' near the top of the page.
3. Click 'Credit Cards' under 'Financial Information'.
4. Click 'Link and Confirm My Card'.
5. Click 'Save and Continue'.

I hope this helps