Refund due to fraud

[bjc42]

I want a refund from Vango.....merchandise not received but they were paid by PayPal. Can’t get in touch with anyone at PayPal.......by phone or email.

[Dhen21]

Hello @bjc42,

Sorry to hear you had a problem with your order.

If you have completed the payment using your PayPal account under goods and services and the transaction is showing on your activity page, here the steps that you can do:

Locate and click the payment transaction in your PayPal account activity.
Click "Report a problem"
Click “I didn't receive an item I purchased”.

You can also check this article for more information about disputes with PayPal:

I didn't receive my item. How to file for a dispute with PayPal

Hope this helps and I hope you'll resolve it with your seller soon.

Thank you and keep safe!