PayPal Community

Dhen21 · ‎Apr-17-2020

Good Day @megan678, Is the payment showing on your pending balance? If so, it may have been sent as a payment for goods and services. This is usually held if you have limited payment history on your account or if PayPal sees higher than normal risk. If that is the case, the sender of the payment can follow these steps to help you get the funds sooner. Go to Activity. Find and click the original payment for the item. Click Confirm receipt. Click Yes to confirm that you received the order. *Please note that the sender of the payment has to do the confirmation, not you. Also, kindly advise them to do it on a desktop or mobile browser. This option is not available on the mobile app. You may also check these articles for more information: Why is my money on hold or not available Why is my payment on hold and when will it be available How do I get my PayPal payment sooner for a transaction on hold Hope this helps. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-17-2020

Hello @Eddy1993, Hope you're doing fine. There are several different reasons your payment won't go through. It could be the internal security system being triggered due to recent limitations or unusual pattern payment history on your account. But it does not mean that your PayPal account is always the factor. It could also be the recipient's PayPal account that has limitations too. You may also consider checking the payment method that you are using. If your debit or credit card was declined, check to see if: Your card is expired or out of date, you need to confirm your card or your card company or bank has more information (this means you need to call your financial institution) Though you may also try changing your payment method (link another card or bank) or check your recipient’s email address or phone number is entered correctly. Hope this helps. Keep safe!

Dhen21 · ‎Apr-17-2020

Hello @Shanemacky, Hope you are doing good. There are several different reasons you're payment won't go through. It could be the internal security system being triggered due to recent limitations, unusual pattern payment history on your account or could be the recipient's PayPal account has limitations. You may also consider checking the payment method that you are using. If your debit or credit card was declined, check to see if: Your card is expired or out of date, you need to confirm your card or your card company or bank has more information (this means you need to call your financial institution) Though you may also try changing your payment method (link another card or bank) or check your recipient’s email address or phone number is entered correctly. Hope this helps. Keep safe!

Dhen21 · ‎Apr-17-2020

Hello @shackattack, Hope you're doing good. When a seller on eBay got paid for an item sold on eBay, eBay may request that your payment be held temporarily. This means that the money won’t be available to use immediately, but is usually available within 21 days*. Before we place a payment on hold, we consider information provided by eBay and other data to evaluate the situation and possible risk. The payment on your seller's account may be on eBay hold because: They're a new seller on eBay; Their current performance has fallen below the minimum standard for all eBay sellers; or The payment they received may be considered unusual for their selling pattern. This is a common industry practice to help keep marketplaces, like eBay, safe for buyers and sellers. So if you have completed a payment on your end successfully, that means there is no issue on your account. Your seller may have to Contact eBay to learn more about why the payment is on hold and how they may be able to get the money released sooner. Hope this helps. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-17-2020

Good Day @Ruiyang050111, Thanks for reaching out to PayPal. I don't think this is something that PayPal does. PayPal would not ask you to give money to someone in exchange of being paid successfully. We want to make sure of course if this is something legit from PayPal so you may also log in to your actual PayPal account and check your notification alert / message center if there is the same message. To add to that, this is how you'll know that an email was not sent by PayPal if: The email opens with a generic greeting like "Dear user" or "Hello, PayPal member." We'll always address you by your first and last name or the business name on your PayPal account. The email requests financial and other personal information. The email contains an attachment, like a software update you can install on your computer. The email asks you to send a payment outside of the PayPal system, for example via Western Union money order Please also check this for more information: How do I report a fake PayPal email or website Hope this helps. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-16-2020

Hello @Dempsey32, Hope you are doing good. If I got it correctly, do you mean to say, you've purchased some items and the transaction is not showing on your PayPal account? Well, if you made a payment by logging in to PayPal check out, you will first receive an email notification from PayPal and the transaction is on the activity page of your PayPal account. If it's not, then it seems that is might have been a purchase that was made as a guest user. You can ask for further assistance so PayPal customer service can check it for you. Just click on Contact Us link at the bottom part of your PayPal page. Thanks. Keep safe!

Dhen21 · ‎Apr-16-2020

Hello @Britmid87, hope you're doing fine. We'd love to help you on your concern. If this is something related to an error after trying to complete a transaction or make changes on your account, please reach out to PayPal's customer service so your account will be checked. Click on Contact Us link on the bottom part of you PayPal page. You may also check this link. It might be useful to resolve the issue: https://www.paypal.com/us/smarthelp/article/am-i-being-asked-to-complete-a-security-check-so-i-can-verify-my-account-faq3627 Thanks. Keep safe!

Dhen21 · ‎Apr-16-2020

Hello @cromartie, hope you're doing fine. I know you might be worried about your order with this merchant specially that they are not responding to your messages. But if this transaction is made using your PayPal account under the payment type Goods and Services, PayPal Purchase or Buyer Protection covers you in case there is a problem. If you feel like you'll bee needing PayPal's help to get your seller's attention about this transaction for an item that doesn’t arrive or is significantly not as described, we will help you get a full refund. Just log in to your PayPal account and do the following steps. 1. Locate and click payment transaction in your PayPal account activity 2. Click "Report a problem" 3. Click “I didn't receive an item I purchased”. Or 1. Go to Resolution Center. 2. Click Report a Problem. 3. Select the reason for your dispute and click Continue. For more information, check this: I didn't receive my item or it's different than described. Should I open a dispute? Hope this helps and the transaction be resolved amicably soonest. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-16-2020

Hello @Charbelle46, Sorry to hear you had a problem with your purchase. PayPal protection is applicable to payments done through a personal PayPal account. You've mentioned that you are unable to see the transaction on your activity page? If that is so it seems like it was a payment made as a guest check out. But don't worry we can have this checked further. Please give us the details of the transaction by clicking Contact Us on the bottom part of your PayPal page. Our customer service representative will try to locate the transaction for you and see if we have a record of it. Just in case, your other option is to contact your card provider or bank surely they can check options to help you get your money back. Hope this helps. Keep Safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-16-2020

Good Day @1034 Sorry to hear you are having trouble with your account. We'd love you help out on this and you can reach out to our customer service by clicking Contact Us link on the bottom part of your PayPal page. Though here are some articles that might be able to help you for the mean time: Why is my PayPal account limited How do I remove a limitation from my account Hope this helps. Keep safe!

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