Dhen21

Dhen21 · ‎Apr-17-2020

Good Day @megan678, Is the payment showing on your pending balance? If so, it may have been sent as a payment for goods and services. This is usually held if you have limited payment history on your account or if PayPal sees higher than normal risk. If that is the case, the sender of the payment can follow these steps to help you get the funds sooner. Go to Activity. Find and click the original payment for the item. Click Confirm receipt. Click Yes to confirm that you received the order. *Please note that the sender of the payment has to do the confirmation, not you. Also, kindly advise them to do it on a desktop or mobile browser. This option is not available on the mobile app. You may also check these articles for more information: Why is my money on hold or not available Why is my payment on hold and when will it be available How do I get my PayPal payment sooner for a transaction on hold Hope this helps. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-17-2020

Hello @Eddy1993, Hope you're doing fine. There are several different reasons your payment won't go through. It could be the internal security system being triggered due to recent limitations or unusual pattern payment history on your account. But it does not mean that your PayPal account is always the factor. It could also be the recipient's PayPal account that has limitations too. You may also consider checking the payment method that you are using. If your debit or credit card was declined, check to see if: Your card is expired or out of date, you need to confirm your card or your card company or bank has more information (this means you need to call your financial institution) Though you may also try changing your payment method (link another card or bank) or check your recipient’s email address or phone number is entered correctly. Hope this helps. Keep safe!

Dhen21 · ‎Apr-17-2020

Hello @Shanemacky, Hope you are doing good. There are several different reasons you're payment won't go through. It could be the internal security system being triggered due to recent limitations, unusual pattern payment history on your account or could be the recipient's PayPal account has limitations. You may also consider checking the payment method that you are using. If your debit or credit card was declined, check to see if: Your card is expired or out of date, you need to confirm your card or your card company or bank has more information (this means you need to call your financial institution) Though you may also try changing your payment method (link another card or bank) or check your recipient’s email address or phone number is entered correctly. Hope this helps. Keep safe!

Dhen21 · ‎Apr-17-2020

Hello @shackattack, Hope you're doing good. When a seller on eBay got paid for an item sold on eBay, eBay may request that your payment be held temporarily. This means that the money won’t be available to use immediately, but is usually available within 21 days*. Before we place a payment on hold, we consider information provided by eBay and other data to evaluate the situation and possible risk. The payment on your seller's account may be on eBay hold because: They're a new seller on eBay; Their current performance has fallen below the minimum standard for all eBay sellers; or The payment they received may be considered unusual for their selling pattern. This is a common industry practice to help keep marketplaces, like eBay, safe for buyers and sellers. So if you have completed a payment on your end successfully, that means there is no issue on your account. Your seller may have to Contact eBay to learn more about why the payment is on hold and how they may be able to get the money released sooner. Hope this helps. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-17-2020

Good Day @Ruiyang050111, Thanks for reaching out to PayPal. I don't think this is something that PayPal does. PayPal would not ask you to give money to someone in exchange of being paid successfully. We want to make sure of course if this is something legit from PayPal so you may also log in to your actual PayPal account and check your notification alert / message center if there is the same message. To add to that, this is how you'll know that an email was not sent by PayPal if: The email opens with a generic greeting like "Dear user" or "Hello, PayPal member." We'll always address you by your first and last name or the business name on your PayPal account. The email requests financial and other personal information. The email contains an attachment, like a software update you can install on your computer. The email asks you to send a payment outside of the PayPal system, for example via Western Union money order Please also check this for more information: How do I report a fake PayPal email or website Hope this helps. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-16-2020

Hello @Dempsey32, Hope you are doing good. If I got it correctly, do you mean to say, you've purchased some items and the transaction is not showing on your PayPal account? Well, if you made a payment by logging in to PayPal check out, you will first receive an email notification from PayPal and the transaction is on the activity page of your PayPal account. If it's not, then it seems that is might have been a purchase that was made as a guest user. You can ask for further assistance so PayPal customer service can check it for you. Just click on Contact Us link at the bottom part of your PayPal page. Thanks. Keep safe!

Dhen21 · ‎Apr-16-2020

Hello @Britmid87, hope you're doing fine. We'd love to help you on your concern. If this is something related to an error after trying to complete a transaction or make changes on your account, please reach out to PayPal's customer service so your account will be checked. Click on Contact Us link on the bottom part of you PayPal page. You may also check this link. It might be useful to resolve the issue: https://www.paypal.com/us/smarthelp/article/am-i-being-asked-to-complete-a-security-check-so-i-can-verify-my-account-faq3627 Thanks. Keep safe!

Dhen21 · ‎Apr-16-2020

Hello @cromartie, hope you're doing fine. I know you might be worried about your order with this merchant specially that they are not responding to your messages. But if this transaction is made using your PayPal account under the payment type Goods and Services, PayPal Purchase or Buyer Protection covers you in case there is a problem. If you feel like you'll bee needing PayPal's help to get your seller's attention about this transaction for an item that doesn’t arrive or is significantly not as described, we will help you get a full refund. Just log in to your PayPal account and do the following steps. 1. Locate and click payment transaction in your PayPal account activity 2. Click "Report a problem" 3. Click “I didn't receive an item I purchased”. Or 1. Go to Resolution Center. 2. Click Report a Problem. 3. Select the reason for your dispute and click Continue. For more information, check this: I didn't receive my item or it's different than described. Should I open a dispute? Hope this helps and the transaction be resolved amicably soonest. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-16-2020

Hello @Charbelle46, Sorry to hear you had a problem with your purchase. PayPal protection is applicable to payments done through a personal PayPal account. You've mentioned that you are unable to see the transaction on your activity page? If that is so it seems like it was a payment made as a guest check out. But don't worry we can have this checked further. Please give us the details of the transaction by clicking Contact Us on the bottom part of your PayPal page. Our customer service representative will try to locate the transaction for you and see if we have a record of it. Just in case, your other option is to contact your card provider or bank surely they can check options to help you get your money back. Hope this helps. Keep Safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-16-2020

Good Day @1034 Sorry to hear you are having trouble with your account. We'd love you help out on this and you can reach out to our customer service by clicking Contact Us link on the bottom part of your PayPal page. Though here are some articles that might be able to help you for the mean time: Why is my PayPal account limited How do I remove a limitation from my account Hope this helps. Keep safe!

Dhen21 · ‎Apr-16-2020

Hello @Suzy84b, Hope you're doing well. PayPal is country specific so if you move to a different country you have to create a new PayPal account in the country you are currently at. You can only add or change information like address, phone number and financials within the specific country where the PayPal account was created. Since you are now in the US, you may open a new PayPal and add your US personal information. The Singaporean PayPal account maybe modified or changed successfully when you are in that country again. Deleting that account while you are outside Singapore may trigger and flag the security system as location is one of the factors to consider to keep your account secured. Hope this helps. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-16-2020

Hi @anshuaniket80, Thanks for reaching out to us. If the amounts for bank confirmation are entered incorrectly 3 times, your bank account will be disabled and removed from your PayPal account. Here's an article that might be useful as your reference: How do I confirm the India bank account linked to my PayPal account Hope this helps. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-16-2020

Hi @TasnimSajid, Hope you are doing fine. Here are some article that might be useful to your situation right now. I forgot my PayPal password. How do I reset it What can I do if I can't I log in Hope this helps. Keep safe!

Dhen21 · ‎Apr-16-2020

Good Day @Saucin_1, I know you are worried and we'd love to help you. Since the transaction status is completed rest assured that the money has already been forwarded to your bank. If you've selected to transfer money to a bank account under standard, it typically takes up to 5 business day, but it may take longer, depending on your bank's clearing process. If you transfer money on a holiday, it will take an additional business day for the money to appear in your bank account. Please be informed as well that all transfers are subject to review and could be delayed or stopped if we identify an issue. You may also reach out to our customer service so we can take a look at the transaction for you. Just click on Contact Us link at the bottom part of your PayPal page so you can see the communication support channel available in your country/region. Hope this helps. Keep safe! If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. 🙂

Dhen21 · ‎Apr-16-2020

Hello @Logspliter3, We appreciate you for reaching out to us thru this community forum. To confirm your bank account manually, you will need the 2 small deposits (each between $0.01 and $0.99 USD) that we sent to your bank account. This amount is typically posted on your statement within the next 3-5 business days. Sometimes, by contacting the bank directly, you'll be able to get the 2 small amounts immediately. The instant link/ confirmation may sometimes depend on the bank. There are times that a bank might not be eligible for instant confirmation. You may check these links for further information: How do I confirm my bank account How do I link a bank account to my PayPal account Hope this helps. Keep safe!

Dhen21 · ‎Apr-16-2020

Hi @theaudacitor, Thanks for choosing PayPal. Here are some points to know if your money request or invoice has been paid: -You should receive an email notification from PayPal letting you know the request has been paid. -The Status of the invoice or money request changes to "Paid" in your transaction history. -The money appears in your balance. Hope this helps. Keep safe!

Dhen21 · ‎Apr-16-2020

Hi @Ljean, Thank you for reaching out to us. Sometimes, we are suggesting to contact the card provider directly as their customer service can see more details of a charge on your account including the PayPal Code that you needed to confirm the card on your PayPal account. Since your card cannot be confirmed, the charge will be refunded 75 (60 days in Brazil) days from the date of the charge. Based on certain jurisdictions (such as Brazil), the credit may not actually post to your card for up to 30 additional days. You may check this for additional information: Where do I find the PayPal code to link and confirm my debit or credit card Hope this helps. Keep safe!

Dhen21 · ‎Apr-16-2020

Hello @Aims1, Thanks for reaching out to us. Since it seems that you're unable to recover the old PayPal account by doing all the possible way, the other option is to have that account be checked by our customer service representative. We' love to help you with your concern. However since we can't verify information from this this page as this is a Public Community forum, please reach out to us by clicking on the Contact Us link at the bottom part of your PayPal page so you can see the communication support channel available in your country/region. We appreciate your patience. Keep safe!

Dhen21 · ‎Apr-16-2020

Hi @Raqueldebrito., Hope you're doing fine. There are several factors why you are unable to transfer money from your PayPal account. Could be a limitation placed on your account or you may need to go through a security check, so we can confirm your identity. Or our security system may have detected unusual activity. If the transfer to your bank account still doesn’t go through, try: -Clear your browser's cache and cookies (If you are using the website) -Linking an eligible debit card and transferring money using this card. *Though multiple failed attempts may still trigger the internal security program, I may suggest to try doing the transaction maybe after a couple of days. Hope this helps and keep safe!

Dhen21 · ‎Apr-15-2020

Hi @Arunkumargopala, Thanks for reaching out to us. Yes it is possible for your account to be converted from business account to individual account. To downgrade your PayPal India Business account to an Individual account you will need to contact us . (Click Contact Us) For your account safety, you must log in to your account to make this request. Please be sure to include all the details of the account type change when contacting us. We’ll contact you once the account type is changed. Hope this helps. Keep safe!

Dhen21 · ‎Apr-15-2020

Hi @crazyfrulove, Thanks for reaching out to PayPal Community forum. I assumed that you can’t log in because you forgot the email address connected to your PayPal account? If that is so, you can recover access with these steps: 1. Go to Log In page. 2. Click Having trouble logging in? 3. Enter up to three email addresses you may have registered, then click Next. 4. If an email address you entered is recognized we'll let you know which one. 5. Click Continue to log in if you remember your password. Hope this helps and keep safe!

Dhen21 · ‎Apr-15-2020

Hi @mason_perthuis, Sorry to hear you had a problem with your transaction. But if you paid it with PayPal on any website, PayPal Purchase / Buyer Protection covers you in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help you get a full refund. Check this link for more information: I didn't receive my item or it's different than described. Should I open a dispute Hope this help. Keep safe!

Dhen21 · ‎Apr-15-2020

Hello @Supersmashbro10 Thank you for choosing PayPal. Adding funds from your linked and confirmed bank account is the only available option in your country. Unless someone sends you money from someone's PayPal account, it will be added to your PayPal balance right away if there is no issue. Hope this clarify. Thanks and keep safe!

Dhen21 · ‎Apr-15-2020

Hi @Madmann99, Hope you are doing fine. You can add a bank account to one PayPal account at a time. The bank account can’t be linked to more than one account at a time. However, if approved, you may be able to add the bank to a second PayPal account. You will be informed when linking the bank to the second PayPal account if you have been approved. Unfortunately, there are some banks that are not compatible with PayPal, including most online only or prepaid bank accounts. Hope this answers your question. Thanks and keep safe!

Dhen21 · ‎Apr-15-2020

Hi @NashvilleWayne, Sorry to hear about your experience. Though once you've closed you case/claim with PayPal, it cannot be reopened or escalated nor create a new one for the same transaction. I understand that it's alarming to be in this situation. But if you used your card when you paid for the item, there's an option for you to reach out to your card provider. They surely can check and look for options to help you get your money back. Hope this will be resolved soonest. Keep safe!

Dhen21 · ‎Apr-15-2020

Hi @Vabritt, Sorry to hear about your situation and the inconvenience. The time it takes to restore account access varies, depending on the type of issue. If you've submitted the information we requested in the Resolution Center you should receive a reply email from us within 3 business days. Check your email to see if we need more information from you to restore access to your account. If we request more information, continue to respond promptly to speed up the resolution process. Most issues are resolved within 5 days, however some could take longer. You may also check this: How do I remove a limitation from my account Hope this helps. Keep safe!

Dhen21 · ‎Apr-15-2020

Hi @alexakahovis, I'm glad you are taking the correct steps though sorry to hear you're having trouble changing your password. If I may suggest, if you are logged in in a browser, try to clear cache and cookies so it'll be refreshed. Then try to log in again and proceed with the steps. You may also consider using a different browser. Hope this helps. Keep safe!

Dhen21 · ‎Apr-15-2020

Good Day @Higgsj, That's alarming to know and thanks for reaching out to us regarding what happened. You may report such unauthorized transactions or activity on your PayPal account: How do I report potential fraud, spoof or unauthorized transactions to PayPal Hope this helps. Keep safe!

Dhen21 · ‎Apr-15-2020

Hello @cherryblossomJ9, Hope you are doing fine. The best way for you to know if you've successfully sent the money is to check your activity page and look for the transaction. If the status shows as completed, then it means the money has been successfully sent to the person. You may advised the recipient to have her PayPal account be checked further by our customer service by clicking Contact Us at the bottom part of the PayPal page. Thanks and keep safe!

Dhen21 · ‎Apr-15-2020

Hi @Torilynn72, Thanks for posting your query here. PayPal.Me is a unique link for a single PayPal account that you can create so that other people can send money to your PayPal account without having others know your email address or phone number. To receive money, all you have to do is send your PayPal.Me link to someone, and they can transfer you the necessary funds quickly and easily. To create your own PayPal.me link, just visit PayPal.Me to create your link. You will be redirected to PayPal log in page and just log in and and generate your link. If you don't have a PayPal account yet, you can just quickly sign up. You'll know if you have an existing PayPal.Me link by going to the PayPal.Me Profile section in your account settings. These links might be useful. What is PayPal.Me How do I setup my PayPal.Me link Hope this helps. Keep safe!

Dhen21

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