I failed the identity check I need help
Britmid87
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Apr-15-2020
11:30 AM
1 REPLY 1

PayPal Employee
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Apr-16-2020
01:30 PM
Hello @Britmid87, hope you're doing fine.
We'd love to help you on your concern. If this is something related to an error after trying to complete a transaction or make changes on your account, please reach out to PayPal's customer service so your account will be checked. Click on Contact Us link on the bottom part of you PayPal page.
You may also check this link. It might be useful to resolve the issue: https://www.paypal.com/us/smarthelp/article/am-i-being-asked-to-complete-a-security-check-so-i-can-v...
Thanks. Keep safe!

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Can't verify identity cash a check in My Money Archives
- What can I do about Conflicting "Resolution" to Dispute by PayPal? in Disputes and Limitations Archives
- MasterCard id check fail in Products and Services Archives
- Payment unsuccessful, yet bank account suggests otherwise in Payments Archives
- "Identity must be verified" but I've submitted all the information and still cannot use account. in Disputes and Limitations Archives