I failed the identity check I need help

Britmid87
New Community Member
Failed identity check
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1 REPLY 1

Dhen21
PayPal Employee
PayPal Employee

Hello @Britmid87, hope you're doing fine.

We'd love to help you on your concern. If this is something related to an error after trying to complete a transaction or make changes on your account, please reach out to PayPal's customer service so your account will be checked. Click on Contact Us link on the bottom part of you PayPal page.

You may also check this link. It might be useful to resolve the issue: https://www.paypal.com/us/smarthelp/article/am-i-being-asked-to-complete-a-security-check-so-i-can-v...

Thanks. Keep safe!

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