I have a case open with the resolution centre that has been waiting for over a month, apparently the seller has said he has a tracking no. but I am sure it is false, I am worried that paypal will take his word as truth and stop my case & I will be £60 out of pocket and I can't get in touch with anyone to talk to them
You're not trying hard enough. Phone them and say 'agent' to every question. As for your question, it is surely impossible for. Seller to fake tracking information. Ask yourself; how? A month is too long, you need to shake yourself and phone PayPal to get things moving.
If a seller responds to a case with an invalid tracking number then it just needs to be reviewed and once the information has been confirmed as invalid the case can be closed in your favour.
PayPal try to resolve cases within 30 days. They are worked on a queue basis however, which can extend the 30 days. This is only on a rare occasion though.
Thanks but someone else told me that it had been a long time and to phone paypal, after a long arduous look I finally found their number and all was resolved today Hurrah!
