PayPal ~ have they lost the plot?

[miketheb]

On Dec 4th I transferred £29.94 and £52.20 from PayPal to my bank account.

I think around that date they had a computer failure which created how shall we say "some account issues" I suspect I am not the only one either

It's now the 9th Jan and PayPal have been playing ping pong with my bank account and my PayPal account. I have now had 10 (ten) separate transactions carried out by PayPal on my PayPal account in an effort to sort out.

I rang today and it's still not been sorted and I have had to forward my bank statement to them in an effort to sort things out. Whilst doing this I was told by PayPal to send my statements to Service @ paypal.com and what do you know I got the email sent back saying they don't accept email's on that address. The question is was that a mistake, bad training or deliberate?

I have put a complaint in, but I won't hold my breath.

Why oh why do PayPal make it so hard to sort things out?? I feel sorry for those who give up trying to get the correct resolution.

Mike B

[PayPal_david]

Hi there Miketheb,

I'm not sure why you were told to email the documents to that email address because that is not a valid email inbox. If you wish, you can follow the steps below in order to try uploading documents to us through your account.

(Please be advised that this is a workaround and you will not need to change the name on your account through this process):

1. Log in to www.paypal.co.uk

2. Click 'Help'

3. Click the link 'Ask Louise'.

4. Type 'How do i change the name on Personal/Premier Account' on the virtual chat then click submit.

5. On Louise's response, click 'Secure Form'.  (this opens up a new page)

6. Select the first option then continue

7. Click Upload Files.

8. To upload your documentation, click 'Browse.'

9. Select the file you want to attach.

10. Click 'Open.'

11. Click 'Attach this File.' Information about your file appears under the Attachments box.

12. Repeat as many times as required, up to a total file size of 5000kb.

13. Click 'Send Files to PayPal' to submit.

Once you have done this, you can try sending us an email through your account by clicking Contact Us and then the Email Us option and we will be able to investigate this further on your behalf.

Please let me know how it goes.

David.

[miketheb]

Hi David

Thank for the email

I did manage to upload, but I don't find the site very friendly.

Anyway this morning I got a spoof email the relevance of which may not be apparent, but last time I  a had a ding dong with PayPal the same thing happened. The day after that event I got a spoof email. I am 110% sure PayPal have got a security breach somewhere. You may say don't worry, but PayPal are not too helpful when it comes to paying money back. The current situation is over a £29 odd amount and a £52 odd amount. The Problem was of PayPal's making not mine. They had a computer problem around the 4th Dec 2012 and things are still being sorted.

So I have cancelled my PayPay credit card, moved most of my money out and will only use the services that I am reasonably happy with.

The website is a bit sloppy in places and they have different rules for PayPal buttons with the USA and UK as regards psotage. So all in all I cannot understand it. PayPal have got a great idea, but don't seem eager to complete the job, maybe thay make too much money?

Enough from me, my mind is made up

Regards

Mike

[miketheb]

Hi

If anyone is listening............

Check the correlation between phone calls and  complaints into PayPal and reports of spoof email's into PayPal for the same user. Check for the next 36 hrs following the complaint or call.

Regards

Mike