Account Limited | PayPal Support does not answer for almost 2 weeks

[cervisme]

Hey folks,

We created a new business account, after a couple of days, we should verify our business, bank and personal information. No problem at all, and we received the message that our account has been restored. But it was not. Almost all of our payments are on hold, and we can not transfer our available balance to our bank account or make PayPal purchases with it.

If we want to transfer our funds, we receive this error message:

We're sorry, we couldn't confirm it’s you Need a hand? We can help

If we want to make a purchase we get this error message:

 We're sorry. We can't complete your purchase at this time. Please return to the merchant and choose another way to pay.

Due to these problems we contacted the PayPal support several times for almost two weeks, but we did not get any response and our account is still limited.

After almost a week we received the same email that our account has been restored again but nothing changed. Also, due to the lack of communication we lost money and several customers.

[kernowlass]

@cervisme

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR just say the word 'Agent'".

In the UK its free from any landline phone.

[cervisme]

Hey kernowlass, Thank you for the fast answer. We need everything on paper so this isn't a solution. I'm also very angry, a phone call with me on the line wouldn't be good. Our main concerns are the unreliability and the lack of transparency of PayPal's Support Policy. PayPal is a financial service provider. How can (business) customers simply be ignored? I also read several threads in this forum, that random blocks and ignoring customers are normal. This is not a kindergarten - this is business.