HELP

Cake2013
Member
Member

How do I send PayPal files backing up my story about an item that I bought and it was broken, the dispute has been raised and its being decided by paypal and i have collated evidence and am unsure were to send it.

Thanks Matt

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1 REPLY 1

PayPal_david
Moderator
Moderator

Hi there Cake2013,

 

Welcome to the Community!

 

If you have filed a dispute through your account, you should have an option to upload or attach documents through the Resolution Centre page on your PayPal account.

 

If you upload the documentation through your Resolution Centre on your account, our claims team will then review the documents and contact you back via email with an update.

 

Please let me know how it goes.

 

David.

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