Free return

[dz1]

I cannot find the link in my transaction page to return an item and get the return postage refunded to me. I have activated the service to get the return postage refunded so, why is the link not there?

[kernowlass]

@dz1

If you click on the transaction in your paypal account then the return shipping link is on that details page.

[dz1]

I already clicked on several transactions. None of them have the return shipping link.

[kernowlass]

@dz1

Its on all of mine!! So are you sure you activated it BEFORE you made those transactions?

[dz1]

Of course im sure.

[kernowlass]

@dz1

ok, sorry I tried to help you.

Bye

[PayPal_Siobhán]

Hi @dz1, 

Apologies for the delay. You can get up to 12 refunds per person between 1 January 2017 and 31 December 2017 under the PayPal Return Shipping on Us service. Would you have exceeded this? If you need to have this looked into, you can send an e-mail to: cspaypalreturns_uk@telusinternational.com.

Hope this helps,

Siobhán

[dz1]

I dont think i have even done one free return during the offer time period, let alone twelve. So that's not it. 

[PayPal_Siobhán]

If you have not used this and are not seeing the option, there may have been an issue with the setup. I would suggest reaching out to the email address above and they will be able to help you. 

Siobhán