Free return

dz1
Contributor
Contributor

I cannot find the link in my transaction page to return an item and get the return postage refunded to me. I have activated the service to get the return postage refunded so, why is the link not there?

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8 REPLIES 8

kernowlass
Esteemed Advisor
Esteemed Advisor

@dz1

 

If you click on the transaction in your paypal account then the return shipping link is on that details page.


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dz1
Contributor
Contributor

I already clicked on several transactions. None of them have the return shipping link.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@dz1

 

Its on all of mine!! So are you sure you activated it BEFORE you made those transactions?


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dz1
Contributor
Contributor

Of course im sure.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@dz1

 

ok, sorry I tried to help you.

 

Bye


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PayPal_Siobhán
Moderator
Moderator

Hi @dz1

 

Apologies for the delay. You can get up to 12 refunds per person between 1 January 2017 and 31 December 2017 under the PayPal Return Shipping on Us service. Would you have exceeded this? If you need to have this looked into, you can send an e-mail to: cspaypalreturns_uk@telusinternational.com.

 

Hope this helps,

Siobhán

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dz1
Contributor
Contributor

I dont think i have even done one free return during the offer time period, let alone twelve. So that's not it. 

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PayPal_Siobhán
Moderator
Moderator

If you have not used this and are not seeing the option, there may have been an issue with the setup. I would suggest reaching out to the email address above and they will be able to help you. 

 

Siobhán

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