dispute resolution problem/help/thanks...

scottzagoria
New Community Member

greetings. there were 10 online transactions made with my card in another state. dispute resolution says there is evidence that physical card was used. but that is not the case since i am in possession of the card and the transactions occurred in another state...about 6 of them are from 7-11 all for $100 and within 24 hours of each other [march 31]. i lost $800 unless the dispute resolution can be set upon a more factual basis. i did phone them and after 2 hours was told the case 'was not ended' and that i needed to send a statement with a policeman's signature to satisfy mastercharge's suspicions. it is all a bit much for me and i'd be grateful if anyone might be able to suggest a way to resolve this fraudulent activity on a paypal debit/mastercharge card. thanks very much and best wishes. @

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