can't upload id and utility bill ..

[Gillian82]

hi

i was asked to upload id and address verification documents. but when  try to upload it keeps loading for a long time without uploading. the images are jpg format and less than 5mb. please help

[PayPal_Nick · Accepted solution]

Hi @Gillian82,

We're sorry you're having trouble uploading your documents. You'll want to reach out to our customer service for assistance with this issue: @AskPayPal on Twitter, or Facebook Messenger: https://www.messenger.com/t/PayPalUSA, or contact PayPal Support at https://www.paypal.com/smarthelp/contact-us.