why PayPal website rejecting the updated identity information?

[yaserkaimeh]

PayPal asked me to update my identity information & i have attached my id & utility bill but unfortunately PayPal rejected the utility bill because of difference of my name but that is not correct, kindly revert back to me to sort out this issue

[kernowlass]

@yaserkaimeh 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.