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account limitations

New Community Member

account limitations

i have been trying to lift the limitations on my charity account for over a month now, every time they verify one thing there is something else, this last 2 have taken so long. one was meant to be resolved in2-4 working days, it still hasnt and the other was meant to be escalated to be resolved in 3-5 working days its now been  8 days and stll nothing...does anyone have a phone number i can call or any advice for me 

1 REPLY 1
Esteemed Advisor

Re: account limitations

@babybank 

 


Everything is taking longer at the moment including payment releases / disputes / refunds / withdrawals etc as Paypal is working with reduced staff and in difficult circumstances due to covid + holiday time hope you get it reviewed soon.

I would however allow a few weeks and then call for an update?


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.