We received two disputed transactions from the same customer. They claimed that the items were not as described as one was defective. We had previously communicated with this customer and attempted to resolve their issue, but they simply wanted to return for refund. We then promptly provided them with return authorization instructions for both purchases. The merchandise never returned and then a couple of weeks later we were hit with the disputes. I asked the customer why they opened a case instead of returning the merchandise as they requested. They indicated that they didn't want to pay for the return and therefore initiated the disputes. The first one just closed against us, which is baffling to me. Why isn't it required for the merchandise to be returned for the refund?
