Why was my claim denied?

[DC1346]

I recently purchased retail goods from a vendor. I had these items shipped to my home address. My home address matches my billing address. The vendor sent me a UPS receipt that also confirmed that my order was being shipped to my home address.

On the day the order was supposed to have arrived, UPS sent me a confirmation that my order had been delivered. I opened my front door to find an empty porch. When I double checked the confirmation enail, I found that UPS had delivered my order to the wrong address. I don't know how it why the shipping address had changed.

I contacted the vendor. The vendor sent me a copy of the original UPS shipping address, which was my home address. I filed a dispute with PayPal and uploaded a copy of my original order which had my home address and the delivery confirmation that had a complete different address.

The vendor did not reply.

I escalated my dispute to a claim. I lost the claim. Why did I lose the claim? I did not get my order. I have confirmation that UPS delivered my order to a completely different address. I am now out $178 and have nothing to show for this.

What did I do wrong? Why did PayPal decide against me?

Is there anything else I can do it is my $178 gone?

[dparinas]

Hi DC1346 Thank you for using PayPal and for getting in touch about this. We would like to help you regarding your concern especially you've already contacted UPS and was informed that item was delivered to a wrong address. Please contact us (by sending a direct message) via Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal or via chat support channel. Just access the Message Center page of your PayPal account. Look for the Chat support option and you will get to interact with our customer service via our chat support channel. Please include the case id number of your claim so we can look into it right away. Hope this helps. Stay safe!