What Buyer protection

timothy77
Contributor
Contributor

Im just wondering if anyone else has had issues with Paypal's so called buyer protection and the resolution centres inability to see when they have made an error?  I ordered a home security system with multiple functions and monitoring capabilities outside the visual range (Mood ring) and got to micro box cameras (thing miniature fake go pros but 1/4 size.  Raised a dispute sent links to what I purchased and links to what I got.  Seller offered 15US I wanted full refund ...then Paypal denied my case as the items were materially the same...and then because I had not submitted any evidence ...all of which is BS multiple emails and messages, all still there to be read by anyone who has access!!?? ....So I guess the question is how does one raise the issue of incompetence and appeal the decision if the same people are to review their own incompetence??

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