Unauthorized payment refund

[Cinn1]

I had an unauthorized payment which I disputed and got it approved. The unauthorized payment originally went out of my credit card. However, at the time Paypal issued the refund back to me, I had my credit card disconnected. Now I dont see any money hitting my Paypal balance nor my credit card. The transaction says "Refund issued by Paypal" and it's showing as a transfer. When will I get my refund?

[sharpiemarker · Accepted solution]

@Cinn1 

Keep an eye on your credit card (sign up for alerts at your card account), or PayPal balance. Refunds of card payments typically go back on the card. PayPal should still have your card info on file even though it is removed for reversals and can take up to 30 days to post depending on the card issuer.

If problem persists, contact customer service:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Or contact via social media:

Facebook (CA): https://www.facebook.com/PaypalCanada/

Twitter (CA): @AskPayPalCA

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal