Shipping

[wickedrussian]

Hey

A seller that I have a dispute with due to a faulty item wishes me to ship the item back for a refund...However I originally paid shipment for the item to me. Paypal doesn't appear to offer me a response message box to this request other then just submitting shipment details of the item on my behalf back to the seller! 

I don't understand how this is fair and why I have to wear an additional cost for an item that is faulty.

Anyway I was just wondering how do I go about recouping my additional cost if I'm to ship this item? 

😕

[kernowlass]

@wickedrussian 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544...  you would need the one for your country if available where you are.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[wickedrussian]

Thank you for your help kernowlass 😊