Hi @anita280388 ,
Hope everything is well.
We appreciate your business.
Were sorry to hear that you're refund was not provided right away. We follow certain procedures in processing dispute/claim.
Once you file a dispute, there will be an open communication between you and the merchant which can last up to 17 to 20 days.
If you think that there will be no resolution between you and the merchant then you can escalate the case to a claim.
In this way, we will be the one who will deal with the merchant. For future reference, here's how you can do it.
How do I escalate a dispute to a claim?
Hope this can help you in the future.
Keep safe.
Julz07
