I'm in the same situation and from hours of researching trying to resolve the issue it seems a lot of people are. I think it'd be helpful for all of us if we keep each other in the loop especially during this time.
In the past a "live" consultant was either able to help or escalate to specialist that could help but so far after countless calls it seems that there's no actual humans working the phone support lines. If there are I'm sure we'd all appreciate knowing how to talk with ones so please share!
All of my documents verified my identity as they should since they were "solid" - ie. passport, driver's license and most recent bank statement. They were all confirmed within 24 hours and I was given the thumbs up that my account was to have all limitations removed. All that actually happened however is that my "accounts summary" that previously only showed zeroes now shows my actual funds and says "available funds" - though in actual reality I am unable to refund, send or withdraw any funds. So essentially those "available funds" are very much "unavailable."
Also, while I received satisfactory assistance up until I was given the thumbs up on my verification, since then I'm just receiving copy/paste auto-response messages that say the same thing which is basically to use the help center which is of no help at all.
I'm now trying to communicate with PayPal through Facebook and Twitter as well as enduring with the message center and still attempting to find a way to talk to an actual human being consultant.
At this point all I want to be able to do is give the sender a refund since this is in no way, shape or form has anything to do with them - except for the fact that they too are PayPal users.
I'm going to keep checking in on this forums and stay in the loop with the many others who are in this situation because I'm hoping that a way to resolve this detrimental issue will be found, worked out by another PayPal user or one could hope, PayPal themselves.
