PayPal not helpful in dispute resolution!!

[tlubs44]

I am very disappointed in the service PayPal has given me in resolving my case PP-D-79839301. I bought 3 units from the seller in HK and one was defective. I requested the refund for this one unit. Instead PP and the seller offered to refund the purchase price of all three units if I returned them. Here is the problem! As the units has batteries I can not ship back via mail, I must use a international shipper and the cost to ship back all three units is more then I paid for the units!! The shipper knows this and so should have PP when they agreed to this settlement. I use PP all the time because of the purchase protection afforded when the internet seller is a scam or problem. This time PP has let me down!

[Macqb80 · Accepted solution]

First thing you need to understand is PayPal doesn’t care about you or your problem, only the percentage they make on every transaction.  Since the separation from eBay, the service from PayPal is only getting worse by the day.  There is no buyer protection, you get more protection from your bank or credit card.  PayPal is a shell of what it used to be.

Second, China subsidizes all mail out of China.  Why do you think packages from China to the US is usually free to the seller?  But when you try to return or ship something to China, it costs a fortune.  The Chinese government wants to flood the world with cheap knock off Chinese products.  They calculate their GDP on what they make, not what they sell.  Ever hear about the ghost cities in China?  On the books the Chinese government did great but in reality less than 10% of those ghost cities are populated.  It’s a complete waste of money but they always keep the books showing the country is in the black.

My recommendation is don’t buy Chinese.  Find a domestic seller that isn’t Chinese and buy the products you need.  eBay is notorious for allowing sellers to register as local but ship from China.  At least then you know you can return a defective item without worry.  Good luck!

[Plaidad]

Well stated thank you. Seems like it’s we’ll pass time to file a class action suit on PayPal. They suck you can’t actually talk to anyone or respond to someone that does anything.

[lkob]

A case similar to mine in which the PayPal does not help the buyer but the seller requesting return items with a delivery cost higher than their value.
In this way he absolves himself of the responsibility for injustice and deception in the delivery of a cheap and different product from the order.
My conclusion is different, PayPal itself is redundant, perhaps once in the past consumer protection, today it is no more cut coupons at the expense of sellers and buyers.

[Jheibeyoung]

Happened to me too. PP is useless scammers knows this loop hole and paypal is not doing anything

[HeOkie70]

They got my money in limitations and I don't know why I want to close my account cause I'm not happy with them and still nothing they ignore it like I'm nothing it really sucks

[Timberw0lf]

I had a similar situation ! I was shipped an incorrect item and Pay Pal made it impossible for me to receive a refund telling me I had to return the item which would cost more to ship back then my refund. Further more they drug out the refund and return talks so long that I can not dispute the charges on my credit card ! Pay pal is as sketchy as the company that sent me something completely different then I ordered.

[Keoka]

I purchased a camp air mattress, but did not realize that the seller was from China.  The product they sent me was a blow up plastic neck support.  I contacted the company and they told me they would give me a 30% refund on my order.  I wanted to know why they had not shipped the item ordered and after about a dozen emails between us, still no answer.  I told them I wanted to return their item and I was told I could do that, but it would cost me about $20.00 to do so.  I didn’t ask for this item, so why should I be responsible for the cost of shipping it back.  PayPal instructed me to ship it back and they would give me a full refund.  If the refund included the extra $20.00 I was out than I would gladly have done it.  I finally gave up.  I may be switching to Apple Pay.

[Macqb80]

I encountered the same issue with a Chinese company.  They listed an inflatable mattress with folding frame for $29 on Facebook.  I thought it was a steal and placed the order.  I received a U-shaped inflatable neck pillow.  I contacted the company and they gave me the run-around.  When I contacted PayPal, provided evidence of the mistake and possible fraudulent business tactics this company was doing, they only agreed to a return of the said wrong item.  I come to find that the USPS doesn’t issue tracking information on shipments to China and the other carriers are 3 times as much.  No tracking number, no proof.  When I brought this up to PayPal, they closed my case in favor of the seller.

So lesson learned from this ordeal, don’t buy from China and it the price is too good, it probably is.  PayPal should know better and should be able to recognize these crooked sellers but choose not too.  Apple Pay is sounding better and better everyday.

[Plaidad]

Yeah I ordered a hammock tent with bag. I got the bag worth maybe $2. No hammock tent. Seller says and pp backs them “our advertising company made a mistake.” Now to get refund I have to ship bag back which costs 80% of what I already paid. Scam!!! Don’t buy Chinese there is no recourse to obtain what was stated and PP allows them to perpetuate that scam. I’m done using paypal and their mao tse policies and sellers